Principal PMT, Seller Reviews

We are seeking a Principal Product Manager Technical to define and execute the long-term north star vision for Amazons seller reviews experience. The online shopping experience is being reshaped by AI-powered innovations at an accelerated pace and we anticipate that our seller reviews experience requires a fundamental redesign to meet customer needs both near-term and into the future.

In this role you will work backwards from customer trust and convenience motivations to reinvent how seller reputation signals are surfaced across the shopping journey from discovery through purchase. You will define the product strategy for next-generation review experiences that integrate AI-driven insights personalized trust signals and social proof at the right place at the right depth and at the right time in the customer journey. This is a highly ambiguous high-impact charter where the product strategy is not yet defined you will drive clarity define the problem space and craft the vision.

You will partner cross-functionally with science engineering UX research and design teams to build new review experiences and drive alignment with senior leaders across multiple organizations. Additionally you will own the technical architecture strategy for the reviews platform evaluating build-vs-leverage decisions and driving roadmap alignment with partner technology teams.

Key job responsibilities
Key Job Responsibilities
a. Define and own the long-term product vision and multi-year strategy for seller reviews working backwards from customer trust and convenience motivations to determine how seller reputation information should be reinvented for the future

b. Lead end-to-end product development from foundational customer research and concept validation through experimentation launch optimization and scaling

c. Drive innovation in AI-powered review experiences including generative AI summaries personalized trust signals and intelligent surfacing of seller performance information throughout the shopping journey

d. Own the technical architecture strategy for the reviews platform evaluating technology alternatives driving build-vs-leverage decisions and partnering closely with Principal Engineers and engineering leadership

e. Partner with science teams to develop new models and signals that optimize how seller trust information is derived presented and personalized based on customer shopping intent

f. Drive cross-organizational alignment at the senior leadership level across multiple partner teams (e.g. search product detail page product reviews) to execute an integrated roadmap

g. Define success metrics and own executive review mechanisms (MBRs/QBRs) that measure progress against customer trust purchase confidence and seller engagement goals

h. Author strategic narratives (PR/FAQs vision documents investment proposals) that articulate the product direction to executive audiences
Mentor and develop junior product managers within the team

About the team
The Trusted Order & Remediation Experience (TORX) organizations mission is to make Amazon the worlds most trusted store regardless of who fulfills the order. We own seller-facing trust signals (seller reviews seller detail pages performance indicators) post-order remediation (A-to-Z claims insurance) seller-powered customer service (Buyer Seller Messaging platform) and the enforcement and quality frameworks that drive seller performance. This role will own the reinvention of seller reviews the primary mechanism through which customers evaluate third-party seller trustworthiness defining the north star vision for how seller reputation is surfaced across the shopping journey in an AI-first future.

- Bachelors degree
- Experience owning/driving roadmap strategy and definition
- Experience with feature delivery and tradeoffs of a product
- Experience technical product management

- Experience working directly with Engineers on product enhancements
- Experience in project management methodologies business analysis or process improvement

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at TX Irving - 179900.00 - 243400.00 USD annually
USA WA Seattle - 179900.00 - 243400.00 USD annually