Principal PMT, Agentic AI Delegation, Identity

We are seeking a customer-obsessed product manager to build CX experiences that enable AI Agents to transact on behalf of Amazon customers. This PM will own the end-to-end strategy for agent authentication and authorization and delegationensuring that when an agent shops pays or takes action for a customer its both secure and frictionless.

This team has a Work Hard Have Fun Make History attitude. On a typical day you might deep dive into agent transaction metrics to understand conversion drop-offs define consent and spending-limit controls that give customers confidence partner with Agentic Commerce and Payment teams on integration architecture consult with top engineers and designers at Amazon on novel delegation models or explore radical new approaches to trust and identity in an agent-first world. You will be surrounded by people who are incredibly smart passionate about Identity and believe we are only scratching the surface of what AI agents can do to help customers everywhere.

Do you want to help define the future of how AI agents act on behalf of Amazon customersbrowsing comparing purchasing and managing orderswhile keeping customers in control Can you help Amazon create compelling trust-building experiences where customers confidently delegate shopping tasks to intelligent agents

Our team is known internally as the Identity Services team. We own the systems that authenticate hundreds of millions of customers across Retail Alexa Prime Video and Amazon Pay. Now were extending that foundation to agent-mediated commerce: defining how agents prove who they act for what theyre allowed to do and how customers grant monitor and revoke that authority.

Mentorship and Career Growth:
Our team is dedicated to supporting new team members. We have a broad mix of experience levels and Amazon tenures and were building an environment that celebrates knowledge sharing and mentorship. Our PMs truly enjoy mentoring and onboarding new team members through one-on-one mentoring and thorough but kind doc reviews. We care about your career growth. We take your career goals and objectives into account when deciding ownership areashelping each team member develop into a better-rounded PM and enabling them to take on more complex features and services in the future.

Key job responsibilities
1. Customer-Centric Strategy: Start with the customer and work backwards. Deeply understand how customers want to delegate shopping tasks to AI agentswhat makes them feel safe in control and delighted. Use those insights to define and evolve the Agent Identity and Agent Transaction strategy ensuring every feature earns customer trust and removes friction from agent-assisted shopping.

2. Customer Experience Definition: Write requirements from the customers perspective. Define what a customer sees feels and controls when an agent acts for themfrom granting permission to reviewing an agents cart to revoking access. Produce user stories that articulate the customers mental model of trust not just system requirements. Partner with Legal and Privacy to ensure compliance enhances (not hinders) the customer experience.

3. Roadmap Planning: Prioritize ruthlessly based on customer impact. Sequence initiativesconsent experiences spending controls agent authorization and transaction transparencyby asking which capability would customers miss most Deliver a consistent cadence of releases that measurably improve how easily and confidently customers let agents shop on their behalf.

4. Cross-Functional Customer Advocacy: Represent the customers voice across Identity Agentic Commerce Payments and Fraud teams. Influence partner teams to adopt shared standards that put customer transparency and control at the center of agent transactions. Ensure no teams technical decision degrades the end-to-end customer experience.

5. Measure What Matters to Customers: Define and monitor metrics that reflect customer outcomestask completion rates time saved through agent delegation customer confidence scores opt-in and retention rates and friction points that cause customers to revoke agent access. Use these signals to continuously improve the experience and close gaps between what customers expect and what agents deliver.

- 8 years of product or program management product marketing business development or technology experience
- Bachelors degree
- Experience with feature delivery and tradeoffs of a product
- Experience owning/driving roadmap strategy and definition
- Experience with end to end product delivery
- Experience contributing to engineering discussions around technology decisions and strategy related to a product
- Experience technical product management

- Experience working directly with Engineers on product enhancements
- Experience in project management methodologies business analysis or process improvement

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at WA Seattle - 179900.00 - 243400.00 USD annually