Principal PM, Client Success
Job Location:
San Francisco, CA - USA
Yearly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
The Opportunity
Lead client engagement for the Adobe Unified Platform (AUP) the platform that powers all of Adobes products. AsPrincipal PM Client Successyou own the partnership approach between AUP and the product teams building on it.Youlltranslate what those teams need into the platform investments that serve them and drive adoption that compounds value for Adobe and its customers.
AI is reshaping both the platform and the products built on it and this role sits right at that intersection!
About AUP
AUP offers foundational capabilities at scale across Agentic Experience Storage & Collaboration Administration Commerce Identity Provisioning Developer Platform and Experience Intelligence. They are used by Adobe Firefly Creative Cloud Document Cloud ExpressGenStudio and more. Every day these services deliver faster more connected and more intelligent experiences to the millions of customers and businesses who rely on Adobe.
What Youll Do
Youown how AUP engages itsmost importantclient teams serving Creators and Creative Professionalslike Firefly Photoshop and Illustrator. You sit in the middle where you bring in a deep comprehension of evolving client needs and broadproficiencyin what the platform can do for them.
Develop a tailored engagement model for each client and be their trusted navigator into AUP.
Understand each clients goals customer problems and competitive pressures then contextualize AUPs capabilities that could support their goals
Drive cross-functional alignment (leaders PMs architects engineeringdesignand program management) to move work forward.
Foster strong client relationships to ensure alignment on business goals and roadmap priorities.
Influence platform investment decisions by turning trade-offs and data into recommendations grounded in customer value and business impact.
You May Be a Strong Fit When You Have
A strategic consultative approach:10 years in product management strategy consulting business development or similar roles built on understanding customer and business problems and crafting tailored solutions.
A track recordofinfluencing senior leaders andcollaborators through excellent written and verbal communication.
The ability tooperatein unstructured situationsand drive initiatives without waiting for detailed direction.
Genuine empathy and curiosityfor creative workflows and where the space is moving with AI and agentic technologies.
About Adobe
Adobe empowers everyone to create through innovative platforms and tools that unleash creativity productivity and personalized customer experiences. Adobes industry-leading offerings including Adobe Acrobat Studio Adobe Express Adobe Firefly Creative Cloud Adobe Experience Platform Adobe Experience Manager and GenStudio enable people and businesses to turn ideas into impact powered by AI and driven by human ingenuity.
Our 30000 employees worldwide are creating the future and raising the bar as we drive the next decade of growth. Were on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.
Lets Adobe together
At Adobe we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life including our values and culture focus on people purpose and community Adobe for All comprehensive benefits programs the stories we tell the customers we serve and how you can help us advance our mission of empowering everyone to create.
Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender race or color ethnicity or national origin age disability religion sexual orientation gender identity or expression veteran status or any other protected characteristic. Learn more.
Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process email or call 1 .
AI Use Guidelines for Interviews:
Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work your application may not move forward in the process.
At Adobe we empower employees to innovate with AI and we look for candidates eager to do the same. As part of the hiring experience we provide clear guidance on where AI is encouraged during the process and where its restricted during live interviews. See how we think about AI in the hiring experience.
Expected Pay Range:
Our compensation reflects the cost of labor across several U.S. geographic markets and we pay differently based on those defined markets. The U.S. pay range for this positionis $$282100 annually. Paywithin this range varies by work locationand may also depend on job-related knowledge skillsand experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.In California the pay range for this position is $194800 - $282100 In Washington the pay range for this position is $178600 - $258700
At Adobe for sales roles starting salaries are expressed as total target compensation (TTC base commission) and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).
In addition certain roles may be eligible for long-term incentives in the form of a new hire equity award.
State-Specific Notices:
California:
Fair Chance Ordinances
Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and fair chance ordinances.
Colorado:
Application Window Notice
If this role is open to hiring in Colorado (as listed on the job posting) the application window will remain open until at least the date and time stated above in Pacific Time in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location no specific application window applies and the posting may close at any time based on hiring needs.
Massachusetts:
Massachusetts Legal Notice
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Required Experience:
Staff IC
