Principal Platform Jira Administrator

Date Posted:

Country:

United States of America

Location:

US-MA-MARLBOROUGH-MA2 1001 Boston Post Rd BLDG 2

Position Role Type:

Onsite

U.S. Citizen U.S. Person or Immigration Status Requirements:

Active and transferable U.S. government issued security clearance is required prior to start date. U.S. citizenship is required as only U.S. citizens are eligible for a security clearance

Security Clearance Type:

DoD Clearance: Secret

Security Clearance Status:

Ability to obtain INTERIM U.S. government issued security clearance is required prior to start date

At RTX the worlds largest aerospace and defense company 185000 great minds are united by purpose and inspired to make a difference solving the worlds most complex problems. With our three market leading businesses world-class operations and investments in research and development we offer capabilities and opportunity no one else can. Together we push the boundaries of known science and find new ways to connect and protect our world.

Raytheon brings the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of todays mission and stay ahead of tomorrows threat. We deliver solutions that help our nation and allies defend freedoms and deter aggression creating a safer more secure world. Join us and help shape the future of aerospace and defense.

We are looking for a driven and talented individual contributor to become a part of our DevSecOps Team an essential component of our software development and delivery framework as a Jira this role you will collaborate closely with the Radar Digital Product Line (RDPL) programs to develop and implement solutions across multiple Jira servers working together with the Platform Engineering team to identify and establish solutions that function effectively within a shared server environment used by programs across one of the largest Information System (IS) in the Northeast.

The Departments mission is to provide world class Radar Software to be used in military systems deployed at sea and on land. Our software teams employ an Agile Scrum process to rapidly design code integrate and test capabilities on a continuous basis into a mature solution for our customers.

This position is full-time on-site in Marlborough Massachusetts or Tewksbury Massachusetts

What Youll Do

• User Management: Lead the management of user accounts and permissions including overseeing onboarding and offboarding processes to EIM/AD groups.

• Consistency Across Jira Projects: Drive alignment and standardization across all Jira projects (both unclassified and Information Systems (IS) while ensuring the effective implementation and maintenance of synchronization automation for configurations and issues.

• System Maintenance: Oversee and perform advanced system maintenance to ensure optimal performance scalability and reliability.

• Troubleshooting and Support: Serve as a senior resource for user support providing expert guidance resolving advanced issues and developing strategic training initiatives.

• Workflow Customization: Architect implement and optimize workflows permissions and project structures to meet complex program-specific and organizational requirements.

• Upgrade Support: Lead system upgrade initiatives to ensure seamless transitions with minimal business disruption including planning testing and execution.

• Tool Integration: Strategically manage and optimize integrations with other tools like Confluence GitLab and additional DevOps platforms to enhance system efficiency.

• Customizations and Enhancements: Oversee and implement advanced customizations and enhancements to improve system functionality leveraging expertise in plugins such as Structure Project Configurator ScriptRunner and JSU Automation.

• Data Management and Reporting: Lead the design and maintenance of dashboards reports and queries to address complex reporting requirements and deliver actionable insights to stakeholders.

• Documentation: Develop and maintain comprehensive high-level documentation for system configurations processes and user guides to ensure knowledge transfer and operational continuity.

• System Monitoring: Proactively monitor system performance identify trends and implement preventative measures to maintain robust performance.

• Scripting: Design develop and refine advanced scripts to automate processes or enhance system functionality.

• Refactoring: Spearhead refactoring efforts to align existing implementations with best practices and improve system efficiency.

Qualifications You Must Have

• Typically requires a degree in Science Technology Engineering or Mathematics (STEM) and a minimum of 8 years of prior relevant experience unless prohibited by local laws/regulations.

• Experience as a Jira Administrator including expertise in configuring workflows permissions and issue types to meet complex project and organizational requirements.

• Experience in Jira automation features and scripting languages such as Groovy (for ScriptRunner) or JavaScript with the ability to develop custom scripts and automation.

• Experience with Software Development Lifecycle (SDLC) processes particularly those involving scripting and automation.

• Experience in Jira dashboards reporting tools and plugins like Structure.

• Experience with configuration management tools (e.g. Git GitLab) at an enterprise level.

• Experience with Agile and Scrum principles with demonstrated experience supporting and optimizing workflows and team processes in Jira for large-scale projects.

• Active and transferable U.S. government-issued Interim Secret security clearance is required prior to the start date. U.S. citizenship is mandatory as eligibility for a security clearance is required.

Qualifications We Prefer

• Advanced analytical skills to troubleshoot and resolve complex Jira configuration or integration challenges.

• Deep understanding and experience with CI/CD pipelines and tools such as Jenkins or GitLab CI/CD.

• Demonstrated success in managing multiple Jira instances across large and complex organizational environments.

• Strong expertise in project management principles ensuring Jira configurations align with organizational strategies and goals.

• Advanced knowledge of Agile/Scrum principles to design and optimize Jira workflows for iterative development processes.

• Proven ability to create and manage complex custom scripts and automation rules to extend Jira functionality.

• Extensive experience in integrating Jira with other tools (e.g. Confluence Bitbucket Jenkins GitLab or other DevOps tools) to streamline operations.

• Proficiency in using APIs for developing and managing custom integrations.

• Strategic thinking and the ability to operate effectively in high-pressure environments delivering results in a timely and efficient manner.

• Superior written and verbal communication skills to effectively engage with stakeholders at all levels translating advanced technical concepts into actionable insights.

• Proven ability to lead and collaborate with teams across functions and geographies.

What We Offer

• Our values drive our actions behaviors and performance with a vision for a safer more connected world. At RTX we value: Safety Trust Respect Accountability Collaboration and Innovation.

• Relocation eligible.

Learn More & Apply Now!

Please ensure the role type defined below is appropriate for your needs before applying to this role. This position is classified as:

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees as they are essential to the development of our products.

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite roles commuting to and from the assigned site is the employees personal responsibility.

This position requires a security clearance. DCSA Consolidated Adjudication Services (DCSA an agency of the Department of Defense handles and adjudicates the security clearance process. More information about Security Clearances can be found on the US Department of State government website here: part of our commitment to maintaining a secure hiring process candidates may be asked to attendselect steps of the interview process in-person at one of our office locations regardless of whether the role is designated as on-site hybrid or remote.

The salary range for this role is 107500 USD - 204500 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer including but not limited to the role function and associated responsibilities a candidates work experience location education/training and key skills.

Hired applicants may be eligible for benefits including but not limited to medical dental vision life insurance short-term disability long-term disability 401(k) match flexible spending accounts flexible work schedules employee assistance program Employee Scholar Program parental leave paid time off and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including but not limited to individual performance business unit performance and/or the companys performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability or veteran status or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans Readjustment Assistance Act.

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