Principal Executive AI Strategist Business Development, Amazon Connect Applied AI Solutions

This position is part of the AWS Specialist and Partner Organization (ASP) where Specialists own the end-to-end go-to-market strategy for their respective technology domains providing the business and technical expertise to help our customers succeed. Together they provide customers with the expertise and scale needed to build innovative solutions for their most complex challenges.

AWS is seeking an Executive AI Strategist to serve as a trusted AI advisor to F500 executives to help them transform their businesses using Amazon Connects family of agentic applications. Amazon Connect Customer works backward from the needs of customers to provide a broad array of AI customer experience services. These services deliver personalized experiences across a variety of channels (voice email chat IVR) utilizing flexible access to data and applications to deliver exceptional customer and agent experiences.

The Executive AI Strategist will define execute and own business development strategies that drive adoption and revenue of Amazon Connect within its most strategic customers. You will be responsible for building and owning key programs and initiatives that accelerate customers ability to deliver transformational business outcomes with AI through Amazon Connect. You will use data customer insights and business acumen to navigate complex customer engagements and orchestrate cross-functional stakeholders to achieve common goals.

Key job responsibilities
- Build trusted relationships with C-suite executives and business leaders within the most strategic F500 Amazon Connect customers partners and prospective customers
- Develop execute and own GTM and sales strategies focused on AI in customer experience to grow adoption of Amazon Connect and AWS Applied AI Solutions
- Drive alignment across diverse stakeholders including specialist sales product solution architecture customer success marketing and the AWS field to orchestrate Connect GTM and strategic pursuits
- Capture customer insight to influence product roadmap for Amazon Connect Customer and AWS Applied AI Solutions
- Create scalable programs and best practices to unblock challenges and drive growth
- Serve as an Amazon Connect AI subject matter expert supporting broader internal teams
- Lead cross-functional initiatives that improve Amazon Connects GTM capabilities operational excellence and business rhythms

A day in the life
Youll dive deep into Amazon Connect adoption data market trends and customer insights to identify growth opportunities then translate those insights into actionable GTM strategies. You will develop and execute GTM and sales strategies within strategic Amazon Connect customers and prospects. You will earn trust with customer C-suite executives as a thought leader in AI Customer Experience.

Your day involves collaborating with both internal stakeholderssales leaders product teams solution architects customer success marketing and partner etc and external stakeholders enterprise C-Suite executives line-of-business VPs procurement and finance to drive cross-functional alignment that delivers customer outcomes with Amazon Connects AI capabilities.

About the team
Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger more collaborative teams. Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve.

- Experience developing strategies that influence leadership decisions at the organizational level
- 10 years of customer-facing leadership experience with Business Application Technologies including Customer Experience Artificial Intelligence CRM Customer Data Applications Contact Center-as-a-Service and/or Communications Services
- 10 years of Go-To-Market Business Development Sales Consulting or Product Leadership experience

- Experience negotiating complex deals with customers and partners or equivalent
- Experience working with new product/service development teams and their outbound functions
- Experience as a founder or executive focused on related segments or as a practice leader or business unit owner
- Experience relationship building or leading business transformation at the C-level of Fortune 500 or Global 1000 organizations
- Fluency with enterprise AI use cases in Customer Experience Sales Service and/or Marketing

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at CA San Francisco - 193700.00 - 262000.00 USD annually
USA GA Atlanta - 176100.00 - 238200.00 USD annually
USA IL Chicago - 176100.00 - 238200.00 USD annually
USA MA Boston - 176100.00 - 238200.00 USD annually
USA NY New York - 193700.00 - 262000.00 USD annually
USA TX Austin - 176100.00 - 238200.00 USD annually
USA TX Dallas - 176100.00 - 238200.00 USD annually
USA WA Seattle - 176100.00 - 238200.00 USD annually