Principal Customer Success Specialist GenAI, AWS Specialist and Partner Organization

AWS is seeking a Principal Customer Success Specialist - AI Driven Digital Product Delivery to lead strategic transformation initiatives for organizations adopting Amazon Kiro and AWSs generative AI platform to revolutionize how they build and deliver digital products. This is a senior individual contributor role within the AWS Specialists & Partners (ASP) Customer Success Center of Excellence requiring a combination of executive-level strategic vision and practical credibility to help customers fundamentally reimagine their software development lifecycle using AI.
Amazon Kiro is AWSs AI-powered platform that transforms how organizations build software from requirements gathering and architecture design to code generation testing and deployment. This role focuses on helping customers move beyond AI-assisted coding to systematic AI-driven digital product delivery transformation at enterprise scale.
You will define the methodologies frameworks and repeatable models that shape how AWS and its customers approach AI-driven digital product delivery transformation. Your work will directly influence product roadmaps partner ecosystems and go-to-market strategies creating lasting organizational and market impact across hundreds of organizations globally.


Key job responsibilities
Strategic Customer Transformation
Design and lead comprehensive AI-driven digital product delivery transformation strategies for enterprise customers adopting Amazon Kiro and AWS Gen AI services addressing SDLC modernization engineering culture evolution organizational capabilities change management and value realization through integrated frameworks and executive alignment.
Offering Development & Scaling
Build repeatable transformation methodologies maturity models and assessment frameworks that enable AWS and partners to guide customers from AI-assisted development to systematic agentic SDLC transformation at scale.
Synthesize learnings from customer engagements into documented playbooks best practices and success patterns that inform AWS product roadmap and GTM strategy.
Partner Ecosystem Enablement
Co-develop transformation offerings with strategic consulting partners (GSIs SIs boutique AI/DevOps consultancies) and support partner-led enablement programs including training certification and delivery toolkits that scale high-quality customer success delivery through the partner ecosystem.
Customer Success Management
Monitor customer transformation health and proactively address adoption barriers while driving measurable business value realization (development velocity quality improvement time-to-market reduction developer productivity) through structured success planning and executive business reviews.
Thought Leadership & Innovation
Develop a point-of-view content maturity models and best practices for AI-driven digital product delivery transformation that establish AWS intellectual leadership.
Influence Amazon Kiro product roadmap through synthesized customer insights and represent AWS as a recognized expert at industry forums and executive events.


About the team
Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger more collaborative teams. Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve.

- 10 years of senior customer facing role experience
- 15 years of leading complex large-scale IT technical or engineering programs experience
- Bachelors degree in Science Technology Engineering Math or a related field
- Experience in a senior customer-facing role
- Experience in leading complex large-scale IT technical or engineering programs
- Experience working with current technologies (especially cloud)

- PMP/SCRUM/Agile certification or are you SAFe certified
- Knowledge of key technology and market trends
- Knowledge of the software development/engineering lifecycle from conception to delivery
- Experience implementing AWS/cloud services

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at CA San Francisco - 210200.00 - 284300.00 USD annually
USA WA Seattle - 182800.00 - 247300.00 USD annually