Principal Customer Solutions Manager, Strategic Accounts

Are you customer obsessed speak AI and cloud and want to help customers build at unbelievable scale As an AWS Principal Customer Solutions Manager (Principal CSM) you lead the most strategic customer engagements with enterprise-wide impact creating sustained business value for customers. You identify and solve the most intrinsically complex business and technical problems across multiple business units geographies and customers. As a Principal Customer Solutions Manager you lead the most strategic customer engagements with enterprise-wide (e.g. across business units geographies or partner organizations) impact creating sustained business value for customers. You identify and solve the most intrinsically complex business and technical problems across multiple business units geographies and/or customers with as simple solutions as possible. You lead and execute engagements in highly undefined and rapidly evolving environments creating and shaping strategies where information is incomplete or conflicting creating structure and clarity for customers partners executives and internal teams. Using exceptional judgment and deep technical acumen you drive these initiatives from ambiguity to measurable results and value realization. You bring focus and strategic technical direction across enterprise-wide initiatives and cross-organizational teams aligning entire organizations around shared outcomes. You quantify your success through long-term business impact (revenue growth cost optimization operational transformation and competitive advantage) delivering transformational outcomes that help customers realize value across entire enterprises or multiple teams/business units. You orchestrate execution across enterprise workload portfolios by aligning business and technical priorities with internal and external stakeholders ensuring long-term value realization. You translate significantly complex technical concepts into clear recommendations and strategies that change how organizations adopt technologies at scale. You guide customers through the full lifecycle of adoption and scale ensuring technical implementations deliver quantified business results. You apply advanced technical expertise and rapidly adopt emerging technologies including AI to navigate complexity making critical decisions that keep initiatives on track and accelerate delivery. You earn customer trust as a strategic advisor through solving their most complex technical challenges shaping business outcomes and consistently delivering insights that inform long-term technical direction and business decisions. You demonstrate exceptional communication skills across all organizational levels including the most senior level (up to and including C-suite) external stakeholders and industry partners independently presenting and demoing to executive audiences. Every initiative you deliver is measured not only by its immediate success but by the mechanisms and best practices it leaves behind elevating execution maturity and value realization across external and internal communities and raising the bar for what AWS and customers can jointly achieve.

Key job responsibilities
As a Principal Technical Customer Solutions Manager you will:

- Lead the most strategic enterprise-wide customer engagements identifying and solving highly complex business and technical problems across multiple business units geographies or partner organizations
- Serve as a trusted advisor to senior executive stakeholders up to and including the C-suite shaping long-term cloud and AI strategy and influencing critical business decisions
- Orchestrate execution across large complex workload portfolios aligning business and technical priorities across internal and external stakeholders to ensure long-term value realization
- Translate complex technical concepts into clear actionable recommendations that change how organizations adopt and scale technology
- Apply deep technical expertise including in AI and emerging technologies to guide customers through the full lifecycle of cloud adoption migration and modernization
- Architect scaling mechanisms and best practices that improve operational efficiency and reduce friction across the customers organization not just within a single engagement
- Develop and mentor other team members extending your influence and best practices across teams and in some cases across the broader customer solutions management community
- Partner closely with Solutions Architects Account Managers Enterprise Support and Professional Services teams to ensure a unified coordinated approach to the customers success

A day in the life
A typical day starts with checking in on the initiatives youre driving forward whether thats an upcoming executive briefing a migration milestone or a workshop with the customers engineering teams. You might spend the morning on a call with a customer stakeholder walking through progress on a cloud transformation initiative and working through a blocker together. From there you could be syncing with your AWS account team Solutions Architects or product teams to make sure everyones aligned on what the customer needs next and who owns what. Some days youre deep in a technical discussion helping the customer think through a migration approach or how generative AI fits into their roadmap. Other days youre pulling together a business case prepping materials for a leadership review or coaching a less experienced teammate through a tricky customer situation. Youll regularly have direct conversations with senior customer leaders so a good chunk of your time goes into understanding their priorities translating that into a plan and making sure the plan actually gets executed. No two days look exactly the same. Given the size and complexity of the customer relationships youll often be pulled into solving problems that dont have an obvious playbook and thats part of what makes the role interesting.

About the team
Our team partners with one of AWSs largest and most strategic global customers supporting their multi-year journey to the cloud across a broad and complex technology footprint. We work at the intersection of business and technology helping this customer realize measurable value from cloud adoption migration and modernization initiatives including the responsible adoption of generative AI. Youll collaborate closely with Solutions Architects Account Managers and Professional Services to translate the customers strategic priorities into executable plans and youll have direct exposure to senior customer stakeholders and executives. Our team culture is built on ownership curiosity and a bias for solving hard ambiguous problems together. We invest heavily in each others growth sharing best practices and mentoring one another as the role of cloud and AI advisors continues to evolve. If youre excited about helping a world-class enterprise unlock new possibilities with AWS wed love to have you on the team.

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.


- 3 years of cloud computing experience
- Bachelors degree in Computer Science Engineering a related technical field or equivalent
- 8 years of experience engaging with senior/executive customer stakeholders (Director level) serving as a trusted technical and business advisor up to C-suite
- 15 years of experience in customer-facing technology roles (e.g. solutions architecture customer/field engineering technical account management customer success technology consulting or enterprise technology strategy)

- Experience in written and verbal communication with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders
- Experience advising C-suite or VP-level executives on cloud strategy digital transformation or GenAI/Agentic AI strategy at an industry or enterprise-portfolio level
- Fluency with Generative AI / Agentic AI concepts with the ability to shape strategic GenAI adoption frameworks and influence next-generation solution direction
- Experience managing a portfolio of the most complex high-value workloads across industry verticals or enterprise-wide
- Technical depth in one or more areas: cloud migrations application modernization data & analytics infrastructure optimization security & compliance or AI/ML/GenAI/Agentic. AWS certifications (e.g. Solutions Architect Associate Certified AI Practitioner Machine Learning or equivalent) or demonstrated equivalent technical depth
- Track record of building trusted advisor relationships with external customers at the executive level resulting in measurable business outcomes (revenue growth workload expansion executive sponsorship)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at CA Cupertino - 210200.00 - 284300.00 USD annually
USA CA East Palo Alto - 210200.00 - 284300.00 USD annually
USA CA Mountain View - 210200.00 - 284300.00 USD annually
USA CA Santa Clara - 210200.00 - 284300.00 USD annually