Principal Applied Scientist, CX Science

We are looking for passionate talented and inventive Principal Applied Scientist with a strong machine learning background to help build industry-leading Conversational AI Systems. Our mission is to provide a delightful experience to Amazons customers by pushing the envelope in Natural Language Understanding (NLU) Dialog Systems including Generative AI with Large Language Models (LLMs) and Applied Machine Learning (ML).

As part of our team you will work alongside internationally recognized experts to develop novel algorithms and modeling techniques to advance the state-of-the-art in human language technology. Your work will directly impact millions of our customers in the form of products and services that make use language technology. You will gain hands on experience with Amazons heterogeneous text structured data sources and large-scale computing resources to accelerate advances in language understanding.

We are hiring in all areas of human language technology: NLU Dialog Management Conversational AI LLMs and Generative AI.

A day in the life
The team uses generative AI and foundation models to reimagine the experience of all customers on AWS. We explore new technologies and find creative solutions. Curiosity and an explorative mindset can find a place here to impact the life of engineers around the world.

If you are excited about this space and want to enlighten your peers with new capabilities this is the team for you.

- 5 years of hands-on work in predictive modeling and analysis experience
- PhD in Electrical Engineering Computer Science Mathematics or a related technical field
- Experience working in predictive modeling and analysis
- Experience distilling informal customer requirements into problem definitions dealing with ambiguity and competing objectives
- Experience programming in Java C Python or related language
- Experience with leading experienced scientists as well as having a record of developing junior members from academia or industry to a career track in a business environment

- 10 years of relevant work in industry or academia experience
- Knowledge of problem solving algorithm design and complexity analysis
- Experience creating novel algorithms and advancing the state of the art
- Have peer-reviewed scientific contributions in premier journals and conferences

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at CA Santa Clara - 228700.00 - 309400.00 USD annually