Premium Analyst I

SUMMARY:
Primarily responsible for evaluation approval completion and processing of mail audits and reviewing phone audits in a multi-functional business unit. Provides direct customer service via phone fax and e-mail to internal and external customers including but not limited to; Business Development Consultants and service center representatives finance TPA representatives and other premium audit staff as well as agents attorneys NCCI / regulatory bureaus and policyholders. Respond to telephone mail or email inquiries providing direct customer service to internal and external customers related to an audit and other policy concerns.
PRIMARY RESPONSIBILITIES:
Analyze research approve complete and process mail audits.
Analyze research approve complete and process the following audit adjustment types: waive mail and phone audits. When an adjustment is denied notify the parties involved.
Make necessary customer contacts to an insured accountant or agent to gather sufficient information to ensure the classifications are correctly applied on the audit/audit adjustment. Identify correct classifications on the audit by researching PAAS NCCI and other applicable web tools.
Analyze research and communicate audit concession requests from external customers to relevant internal staff. Communicate final decision to external customers. Complete and process the concession adjustment if approved by management.
Analyze research and communicate policy changes and omissions to relevant internal staff that include but are not limited to payroll class codes entity states Federal/Risk IDs addresses officers endorsements as a result of audit findings while completing the audit/audit adjustment.
Manage your workflow inventory within PAM to achieve specific time service goals.
Estimate audits.
Train and mentor the Premium Audit Technician position.
Compose written correspondence as appropriate.
Maintain confidentiality of information processed.
Work with minimum supervision.

EMPLOYMENT QUALIFICATIONS:
A. EDUCATION REQUIRED:
Minimum 30 credit hours of coursework in Accounting Business Insurance Finance or related field and progress towards or completion of Insurance Institute of America (IIA) or other insurance-related designation(s) such as an Associate in Premium Audit (APA) or Chartered Property Casualty Underwriter (CPCU). Combinations of education and experience may be considered in lieu of education requirements.

B. EXPERIENCE REQUIRED:
Two years technical or administrative office experience including relevant audit or payroll duties in an insurance organization or two years demonstrated experience of the necessary skills knowledge and abilities for the position may be considered.

C. SKILLS/KNOWLEDGE/ABILITIES (SKA) REQUIRED:
Ability to work effectively in a multi-functional business unit.
Exhibits a basic knowledge of underwriting rules procedures manuals and Worker Compensation classifications in a single state and/or multiple states with similar state rules.
Excellent oral and written communication skills.
Excellent organizational skills and ability to prioritize work.
Ability to manage multiple priorities and meet established deadlines.
Basic knowledge of computers word processing snf spreadsheet software with accurate input ability of 40 wpm with ability to use 10-key.
Analytical and problem-solving skills.
Ability to proofread documents for accuracy of spelling grammar punctuation and format.
Basic math skills.
Basic knowledge of payroll reports payroll tax returns tax forms and supporting documentation.
Develops and understands client/customer needs and initiates timely action to meet them.
Exhibits a basic understanding of one or more business functions and their processes.

D. ADDITIONAL EDUCATION EXPERIENCE SKILLS KNOWLEDGE AND/OR ABILITIES PREFERRED:
A minimum of one-year experience as a Premium Audit Technician with the Accident Fund Insurance Company of America.
Ability to work effectively in a multi-functional business unit.
Basic knowledge of payroll tax records.
Basic knowledge of OnBase.
Basic knowledge of ACD line functionality
Basic knowledge of Outlook calendar functionality.

WORKING CONDITIONS:
Work is performed in an office setting with no unusual hazards.

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