Pre-Registration Clerk

Pre-Registration Specialist

Location: Boone North Carolina Full-Time MondayFriday Standard Hours

Why Youll Love Working Here

As a Pre-Registration Specialist at UNC Health Appalachian youll be many patients first point of contact verifying insurance and demographic information providing cost estimates and helping patients understand their financial options before service. Youll be part of a mission-driven health system committed to patient safety quality outcomes teamwork and professional growth.

Nestled in the scenic Appalachian Mountains Boone offers the perfect blend of community culture and outdoor adventure.

• Compensation: Starting at $16.45per hour based on education and experience.
• Benefits: Comprehensive medical/dental/vision retirement with match PTO tuition reimbursement paid parental leave wellness incentives and employee discounts.

What Youll Do as a Pre-Registration Specialist

• Verify all demographic and insurance information prior to service.
• Provide estimated service costs and collect or prepare patients to pay on arrival.
• Educate patients on financial policies as necessary.
• Communicate effectively with patients families visitors colleagues physicians leadership and volunteers.
• Handle interactions in an ethical manner practicing compassion and respect for each persons dignity and worth.
• Respond quickly and accurately to emergencies in the work environment.
• Support top-tier outcomes for patient experience quality and safety.
• Approach work with a bias for action efficiency and personal accountability modeling UNC Health Appalachians Mission Vision and Values.

Qualifications

• Education:
  • High school diploma or GED required.
• Experience:
  • Two years of customer service experience preferred.
• Licensure/Certifications:
  • None required.
• Skills & Abilities:
  • Strong written and oral communication skills; ability to work within the chain of command using positive verbal and non-verbal techniques.
  • Exceptional customer service and a personable approach with patients families visitors and staff.
  • Typing computer word processing and mathematical skills.
  • Ability to coordinate organize and manage multiple tasks and details.

Physical & Work Environment

• Prolonged sitting with periods of standing and walking; frequent bending squatting twisting and turning.
• Occasionally lift carry push or pull up to 30 lbs; manual dexterity and mobility required.
• Frequent hand finger and wrist repetition; near visual acuity and close eye work; speaking reading and writing for extended periods.
• Regular exposure to bloodborne pathogens and hazards from electrical/mechanical equipment.
• Subject to irregular hours (days evenings nights weekends holidays) and emergencies.

What Sets Us Apart

• Career Growth: Structured advancement pathways tuition reimbursement and ongoing development through our Career Pathways Program.
• Impactful Work: As a PreRegistration Specialist youll set the tone for each patients experience providing clarity and support at the very start of their care journey across our three community hospitals and outpatient facilities.
• Community & Lifestyle: Boone ranks among the best small towns in America offering outdoor recreation arts culture and a welcoming atmosphere.
• Inclusive Culture: UNC Health Appalachian is committed to diversity equity and inclusion ensuring every team member feels valued and supported.

Ready to be the welcoming first step in a patients care journey Apply today to join UNC Health Appalachian and make a lasting impact on our community.

About UNC Health Appalachian

Its official - UNC Health Appalachian earned an A in the fall 2023 Leapfrog Patient Safety Grades! UNC Health Appalachian the leader for healthcare in the High Country comprises three hospitals 13 medical practices Seby B. Jones Regional Cancer Center The Rehabilitation Center and Appalachian Regional Healthcare Foundation. UNC Health Appalachian stays committed to promoting health in the High Country enhancing quality of life and simply making life better.

About UNC Health

UNC Health is a state entity and an affiliated enterprise of the University of North Carolina system comprised of 14 hospitals 18 hospital campuses and more than 500 clinics along with the clinical patient care programs of the UNC School of Medicine (SOM). It exists to improve the health and well-being of North Carolinians and others we serve and to further the teaching mission of the University of North Carolina SOM. Over the past three years UNC Health has provided more than $400 million in uncompensated or charity care to the citizens of North Carolina. Our hospitals have received numerous awards and recognition for quality care patient safety and the overall patient experience. For more information please visit .

UNC Health Appalachian embraces diversity and does not discriminate on the basis of race color religion sex sexual orientation gender identity national origin age disability or any other protected status. We value a workforce that reflects a variety of backgrounds and perspectives as it enhances our ability to provide outstanding care. We welcome and encourage applications from candidates of all backgrounds and experiences. UNC Health Appalachian is committed to providing a fair and inclusive hiring process and a workplace where all team members feel respected and empowered. If you require accommodations during the application process please contact us.

Employment at UNC Health Appalachian is contingent upon successful completion of a background and drug screen.For accommodations or additional information contact.

Required Experience:

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