Pre-Employment Investigations Coordinator

PGS Worldwide is seeking a Pre-Employment Investigations Coordinator in Irving TX for a hybrid one-year contract-to-hire role supporting a leading aerospace & defense company.

The Pre-Employment Investigations Coordinator will guide new hires through background checks drug screens and other pre-employment requirements. This role serves as the primary point of contact for pre-hires hiring managers recruiters internal teams and external vendors while ensuring candidates are cleared to begin employment in accordance with company policies and government regulations.

Required Skills

Bachelors degree with 2 years of related experience or high school diploma with 6 years of related experience.
U.S. citizenship required.
Previous Human Resources experience involving pre-employment investigations.
Strong customer service problem-solving and technology skills.
Experience using web-based tools and websites to complete actions or troubleshoot issues.
Broadband internet access at home.
Computer literacy and experience with Microsoft 365 and Microsoft Teams.
Strong verbal and written communication skills.
Effective listening reading and comprehension skills.
Ability to manage multiple priorities independently with minimal supervision.
Strong organizational and planning skills.
High attention to detail.
Ability to identify and troubleshoot process issues.
Ability to work in a fast-paced deadline-driven environment.
Ability to support business needs across multiple time zones.

Preferred Skills

Human Resources experience involving onboarding staffing recruiting or pre-employment investigations.
Experience working in an HR service center environment.
Strong organizational and time-management skills.
Confident phone presence.
Workday experience.
Amazon Connect experience.
ServiceNow experience.

What Youll Do

Guide pre-hires through the pre-employment investigation process.
Provide status updates and gather additional information as needed.
Partner with Recruiting Security and other internal teams to clear candidates for their start dates.
Initiate and track background checks and drug screens.
Troubleshoot and resolve pre-employment process issues.
Administer tasks in Workday and ServiceNow.
Ensure case documentation is accurate and complete.
Answer questions from internal and external stakeholders by telephone email and text.
Maintain accurate documentation using organizational systems and Microsoft Office tools.
Support continuous improvement of processes systems efficiency and customer experience.

Work Schedule / Shift

Monday-Friday 5x8 schedule.
Hybrid schedule requiring onsite work Tuesdays and Wednesdays in Irving TX.
Must be able to support business needs across multiple time zones.

Pay

$37.05 per hour

Job ID: 1644

Military veterans and transitioning military members are encouraged to apply to all PGS Worldwide positions. All of our jobs are military-friendly and we work with leaders in Aerospace who rely on your military expertise to support mission-critical programs nationwide. As a Veteran Founded company we know that the military has given you the skills and training you need to succeed in positions like this and we want to support your success in the civilian sector however we can. We thank you for your service and humbly offer our own in return by helping you take your career to the next level.