Pre-Arrival Member Events Agent

The Pre-Arrival Member Events Agent is responsible for managing and confirming member event reservations tours and vacation package bookings through the Ticket Manager system. This role ensures reservation accuracy verifies guest eligibility collects applicable fees maintains guest records and delivers exceptional customer service to enhance member satisfaction and support successful tour and event operations.

• Handle inbound and outbound calls regarding event bookings tour confirmations and vacation packages.
• Schedule confirm and update member event resort and tour reservations.
• Verify guest and tour eligibility requirements and communicate package details pricing and promotional information.
• Collect fees process documentation and maintain accurate booking and guest records.
• Manage event guest lists and ensure reservations meet quality and compliance standards.
• Provide exceptional customer service by responding to inquiries and resolving concerns professionally.
• Document customer interactions and reservation updates in company systems.
• Adhere to company policies regulatory requirements and performance goals.

Required

• 0-3 years of experience in customer service hospitality reservations call center operations event coordination or a related field.
• Strong communication interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Ability to multitask in a fast-paced goal-oriented environment.
• Proficiency with Microsoft Office applications and data entry systems.

Preferred

• Experience in hospitality timeshare/vacation ownership reservations member services or event coordination.
• Familiarity with Ticket Manager or similar reservation management systems.
• Knowledge of tour qualification processes and promotional package programs.

Schedule Requirements

• Flexible availability including evenings weekends and holidays as needed.
• Ability to work in a performance-driven call center environment.

Why do Team Members like working for us:

• Day 1 Benefit Eligibility
• Driven base pay.
• Recognition Programs and Rewards.
• Discounted Hilton hotel rates worldwide!
• 401(k) program with company match.
• Paid Sick Days.
• Employee stock purchase program
• Tuition reimbursement programs.
• Numerous learning and advancement opportunities.
• Daily Pay Option.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status. We will provide reasonable accommodation to individuals with disabilities during the application or interview process.

We will also accommodate them to perform vital job functions and to receive employment benefits and privileges. Please contact us to request accommodation.