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Practice Service Representative
Job Location:
Job Location:
Chesapeake, VA - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
28 August 2026 (19 hours ago)
Posted:
Application Deadline:
25 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Summary
Performs various clerical duties for office manager clinical services manager or physicians including answering telephones taking messages scheduling appointments copying and creating/filing charts. Responsible for data entry filing insurance claims and patient account follow up as well as monthly reports.
Essential Duties and Responsibilities
These duties and responsibilities described below represent the general tasks performed on a daily basis by PSR. Any other duties as needed to drive to the vision fulfill the mission and abide by the values of the organization.
- Answer and screens telephone calls in a courteous manner and record messages for physician and other personnel.
- Schedule patient appointments and procedures according to established policies and procedures.
- Obtain accurate information from patients and ensure all registration forms are complete.
- Collect patient and insurance payments and reconcile charges on a daily basis.
- Verify account balances collect copays and refunds for accuracy. Provide information to patients regarding unpaid balances.
- File records in appropriate sections of patient charts and keeps patient charts in proper order.
- Prepare patient charts in advance and file patient charts when complete.
- Copy patient information and forward to requesting party after receiving appropriate consent to release medical records.
- Maintain files and records in a confidential manner.
- Maintain organization and efficiency of front office.
- Maintain patient confidentiality.
- Perform other related duties as directed or assigned.
Performance Requirements
Knowledge
- Knowledge of clinic policies and procedures.
- Knowledge of medical terminology and insurance practices.
- Knowledge of computer programs and applications.
- Knowledge of grammar spelling and punctuation to type from draft copy and review and edit reports and correspondence.
- Knowledge of basic arithmetic to make calculations balance and reconcile figures and make changes accurately.
- Knowledge of CPT and ICD-10 coding.
Skills
- Skill in operating office equipment.
- Skill in handling paperwork/filing adequately.
- Skill in handling incoming phone calls and triaging appropriately.
- Skill in written and verbal communication.
- Skill in gathering interpreting and reporting insurance information.
- Skill in trouble-shooting insurance claims issues and resolving appropriately.
Abilities
- Ability to type 60 words per minute using word-processing software. Able to learn/use other computer programs including Microsoft Excel e-mail Internet and Microsoft PowerPoint.
- Ability to work effectively as a team member with physicians and other staff.
- Ability to sort and file materials correctly by alphabetic or numeric systems.
- Ability to interpret and understand insurance benefits and reimbursement.
- Ability to flexibly respond to changing demands.
- Ability to organize and prioritize tasks effectively.
- Ability to communicate clearly.
- Ability to work with little supervision.
- Ability to establish and maintain effective working relationships with patients employees and the public.
Supervisory Responsibilities
Reports To: Practice Manager
Supervises: N/A
Responsibilities: Must sign off on all competencies assigned yearly and maintain provide contiguous feedback.
Qualifications
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education
High school diploma or GED or 5 or more years of medical office experience.
Experience
1 year experience as an administrative assistant experience in a medical office customer service or medical billing experience.
Required Experience:
Unclear Seniority
About Company
Chesapeake Regional Healthcare is a health system laser-focused on innovation, known for making medical history in the region and providing patients with truly personal care. Its hospital, Chesapeake Regional Medical Center, is the only independent, community-based acute care hospital ... View more
