Practice Representative – Chelsea Laboratory

When you join the growing BILH team youre not just taking a job youre making a difference in peoples lives.

Job Description:

Chelsea Massachusetts

• Monday through Friday

• 8:30 a.m.5:00 p.m.
  

Join Chelsea Shared Services as a Practice Representative supporting patients across a busy multiservice outpatient location.

You will be a welcoming first point of contact for patients while managing check-in check-out registration scheduling and other front-desk responsibilities. Because the location serves many Spanish-speaking patients the ability to communicate effectively in both English and Spanish is important for this role.

Healthcare experience is welcome but not required. Candidates who are early in their careers and comfortable learning new systems are encouraged to apply.

• Greet patients and visitors in a courteous and helpful manner

• Check patients in and out for appointments

• Register patients and verify demographic insurance and billing information

• Collect required co-payments

• Schedule and confirm appointments mammograms ultrasounds laboratory services and other follow-up care

• Provide patients with preparation instructions and appointment information

• Complete reminder and outreach calls

• Take accurate information from patients and callers and route messages appropriately

• Monitor the waiting area and help address patient-flow concerns

• Prepare schedules medical records and other required documents

• Confirm referrals prior authorizations and pre-certifications as needed

• Complete required visit and billing documentation

• Cross-train and provide front-desk coverage across services within the building
  

The Chelsea location includes several outpatient services such as:

• Primary care

• Laboratory services

• Radiology

• Mammography and bone density

• Physical therapy

• Specialty care

• Urgent care
  

Assignments may vary based on patient and department needs.

You will be successful in this role if you are:

• Able to communicate effectively in English and Spanish

• Warm kind and respectful with patients and colleagues

• Dependable and ready to support the team

• Organized and attentive to detail

• Comfortable using computers and learning Epic

• Willing to cross-train across different departments

• Able to follow through on patient requests and scheduling needs

• Flexible when priorities or coverage needs change
  

You will join an experienced supportive team where many employees have built long careers at the Chelsea location. Colleagues work closely together help new employees learn and treat one another with kindness and respect.

This is a strong entry point into healthcare for someone interested in learning patient access scheduling insurance verification and multispecialty outpatient operations.

Free on-site parking is available.

• High School diploma or GED required. Associates degree preferred.

• 0-1 years related work experience required.

• Basic familiarity with computers. Ability to navigate at a basic level within web-based applications.

• One year experience in a healthcare or service/hospitality environment.

Pay Range:

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors that may include seniority education training relevant experience relevant certifications geographyof work location job responsibilities or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials call pay premium pay overtime pay and other additional pay practices as applicable to the position and in accordance with the law.