Practice Manager

Practice Manager

Behavioral Health & Clinical Wellness Practice

About the Opportunity

We are partnering with a growing mission-driven behavioral health practice that provides culturally responsive mental health therapy and organizational wellness consulting across Massachusetts. Founded and led by an experienced licensed clinician the practice creates affirming inclusive spaces for individuals families and organizations navigating identity trauma and life transitions.

As the practice expands its clinical services and consulting work it is seeking an experienced Practice Manager to serve as the operational backbone of the organization — someone who can bring structure systems and steady leadership so clinicians can focus on client care.

This is a high-impact role for an operations-minded professional who wants their work to matter and who thrives in a values-driven environment.

What You'll Do

Operations & Client Experience

• Oversee day-to-day operations of the practice ensuring smooth intake scheduling and referral coordination
• Manage front-office workflows and the overall client experience from first contact through discharge
• Serve as the operational point of contact between clinical staff clients and leadership

Revenue Cycle & Billing

• Oversee billing insurance verification claims submission and accounts receivable (directly or through a billing partner)
• Monitor reimbursement resolve denials and maintain healthy cash flow
• Track key financial and operational metrics and report to the CEO

Credentialing & Compliance

• Manage clinician credentialing re-credentialing and payer enrollment
• Ensure HIPAA compliance and audit-ready clinical documentation standards
• Maintain state licensing contracts and regulatory requirements

People & Team Support

• Supervise and support administrative staff; coordinate onboarding for new clinicians and staff
• Help foster a collaborative mission-aligned culture

Systems & Growth

• Administer the practice's EHR and telehealth platforms; manage technology and vendor relationships
• Support the growth of consulting workshop and contract-based service lines
• Assist with grant contract and public-sector engagement administration

What You Bring

Required

• 3 years of practice management or healthcare operations experience ideally in behavioral or mental health
• Working knowledge of medical billing/revenue cycle and insurance processes
• Experience with EHR systems (e.g. SimplePractice TherapyNotes or similar)
• Familiarity with HIPAA and healthcare compliance requirements
• Strong organizational communication and problem-solving skills
• Supervisory or team-leadership experience

Preferred

• Credentialing and payer-enrollment experience
• Bachelor's degree in healthcare administration business or related field (MBA/MHA a plus)
• Bilingual (Spanish or other) a plus
• Genuine commitment to serving diverse historically marginalized communities

Schedule & Location

This is a hybrid position based in Western Massachusetts combining remote flexibility with regular in-office presence to support on-site operations and the clinical team.

Why This Role

• Join a practice where operational excellence directly supports mental health equity
• Work closely with a respected clinical leader and shape the systems behind a growing organization
• Hybrid flexibility and a collaborative purpose-driven team

Required Skills:

Practice Management Healthcare Operations Behavioral Health Mental Health Organizational Wellness Consulting Cultural Competence Intake Management Scheduling Referral Coordination Front Office Management Client Experience Management Medical Billing Insurance Verification Claims Submission Accounts Receivable Reimbursement Management Denial Management Cash Flow Management Financial Reporting Operational Metrics Credentialing Re-credentialing Payer Enrollment HIPAA Compliance Clinical Documentation Audit Readiness State Licensing Contract Management Regulatory Compliance Team Leadership Staff Onboarding EHR Systems SimplePractice TherapyNotes Telehealth Platforms Vendor Management Business Development Grant Administration Public Sector Engagement Revenue Cycle Management Insurance Processes Healthcare Compliance Supervision Organizational Skills Communication Skills Problem-Solving Skills Bilingual (Spanish)