Practice Manager
Job Location:
Dallas, TX - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
| The Practice Manager is a senior services leader responsible for the health growth and delivery excellence of a defined Professional Services practice (region segment or domain). Practice Managers sit at the intersection of strategy sales and delivery operations owning PS revenue performance delivery quality and capacity planning for their portfolio. |
| They engage across the full customer lifecycle to align business outcomes shape services strategy and ensure engagements are staffed governed and executed in line with Confluents delivery standards. Practice Managers mentor and develop Engagement Managers and technical delivery teams and work closely with partners to scale services in their theater. |
| - Own PS revenue and margin performance for the assigned practice including commit and best-case forecasts by theater/segment. |
| - Maintain a clear view of pipeline bookings utilization and backlog partnering with Sales CS and Finance to ensure targets are met. |
| - Review and approve SOWs estimates and delivery models to ensure they are deliverable profitable and aligned to practice capabilities. |
| - Participate in or lead opportunity reviews to validate scope assumptions and staffing plans for higher-risk or higher-value deals. |
| - Provide oversight across active engagements ensuring status stage and risk in FinancialForce and other systems are accurate and up to date. |
| - Engage directly when projects are yellow/red or stalled partnering with EMs and Account Teams to re-engage customers or reshape delivery plans. |
| - Ensure adherence to core delivery processes including daily updates status reporting change control and project governance standards. |
| - Drive standardization of artifacts and processes (project templates governance models handoff documents) across the practice. |
| - Provide delivery and leadership mentorship helping EMs and consultants develop in areas such as stakeholder management commercial acumen and escalation handling. |
| - Partner with PS Leadership and Talent/Recruiting to hire onboard and retain top delivery talent in the region. |
| - Foster a culture of accountability collaboration and continuous improvement aligned to Confluent values. |
| - Operate as a key partner to Sales and CS in strategic accounts aligning PS plans with customer outcomes and adoption roadmaps. |
| - Support account planning and deal strategy including positioning the right mix of PS roles co-delivery models and partner involvement. |
| - Collaborate with delivery partners to scale capacity maintain quality and ensure partner-delivered work meets Confluent standards. |
| - Participate in deal desk and exception processes for extensions exchanges and change orders representing PS interests and delivery feasibility. |
| - Shape and communicate the practice strategy (offerings skills GTM focus) for the assigned region or domain. |
| - Contribute to or lead the creation of new or refined offerings role-based scoping guidelines and delivery playbooks. |
| - Capture and share success stories reusable artifacts and best practices driving consistency and efficiency across the practice. |
| - Represent the practice in cross-functional forums (PS&E Transformation Delivery Excellence Partner strategy) and help roll out new processes and tools. |
| - Experience: |
| - Typically 8 years in Professional Services consulting or delivery leadership roles for enterprise software/SaaS. |
| - 3 5 years of experience leading teams and/or managing a portfolio of customer engagements. |
| - Business & Delivery Leadership: |
| - Proven track record owning services P&L metrics (revenue margin utilization) at a regional segment or practice level. |
| - Strong experience overseeing multiple concurrent projects of varying complexity including escalation management and recovery. |
| - Ability to translate company and PS strategy into actionable plans for a practice (targets investments hiring and partner usage). |
| - Customer & Stakeholder Management: |
| - Comfortable engaging with Director/VP-level customer stakeholders and internal leaders. |
| - Demonstrated ability to navigate complex escalations align multiple parties and drive decisions that balance customer success with Confluents objectives. |
| - Excellent written and verbal communication with a bias toward clear structured updates and data-backed recommendations. |
| - Domain & Operational Acumen: |
| - Experience working with cloud data or streaming technologies and understanding modern PS delivery models (remote co-delivery partner-led). |
| - Familiarity with commercial constructs (SOWs rate cards extensions change orders exchanges) and systems such as Salesforce and FinancialForce. |
| - Comfort working in a matrix environment coordinating across Sales CS Product Finance and Operations. |
| - Prior experience as an Engagement Manager Delivery Manager or similar delivery leadership role before moving into practice leadership. |
| - Experience building or scaling a regional or domain-focused practice including hiring partner strategy and offering development. |
| - Background working with global system integrators or strategic services partners including enablement and quality governance. |
| - Exposure to highly regulated industries (e.g. financial services healthcare life sciences public sector) where governance compliance and background checks drive delivery constraints. |
| Within the Professional Services & Education career framework Practice Management roles typically map to: |
| - Practice Manager (L4 Manager) Owns a smaller region or segment; focuses on day-to-day staffing project health and supporting sales in alignment with more senior practice leadership. |
| - Senior Practice Manager / Senior Manager Professional Services (L5 Sr Manager) Owns a larger region or key vertical; accountable for revenue performance portfolio health and people leadership across multiple EMs and delivery leads. |
| - Director Professional Services (L6 Principal / Director) Owns a theater- or multi-region practice; shapes PS strategy offerings and partner models; drives cross-region consistency and executive-level customer relationships. |
| Expectations increase by level across: |
| - Scale of ownership (size of region/segment revenue headcount and strategic accounts). |
| - Strategic impact (influence on PS offerings GTM and cross-functional initiatives). |
| - People and practice leadership (scope of people leadership guilds and communities of practice). |
