Practice Manager

Wright Veterinary Medical Centerhad its humble beginnings in a renovated barn on the family farm of Dr. Clifford Wright Bethlehem.Since then we have grown to be a full-service AAHA accredited veterinary provider with advancedservicesyou wont find at other local veterinary practices.

We are looking for an experience Practice Manager to join our team.

ThePractice Manager is the financial and operational leader of the Hospital. He/She works with the hospital leadership as well as Community Veterinary Partners to ensure efficient day-to-day operations and successful financial performance. The Practice Manager leads by example to motivate and inspire the team to provide excellent experience for our clients and their pets.

ESSENTIAL DUTIES & RESPONSIBILITIES
Human Resources

• Administrate all human resource functions including staff recruitment hiring training scheduling performance evaluations counseling and terminations.
• Manage annual performance evaluations. Responsible for performance evaluations for supervised staff with the assistance of the department lead.
• Implement and maintain Employee Safety and Disaster Plan procedures and manuals.
• Assure compliance with OSHA and Workers Compensation programs.
• Distribute all necessary communication materials with staff including policy changes relevant information discussed at meetings and client feedback.
• Mediate personnel grievance documenting all reprimands and counseling meetings.

Operations

• Keep CVP management informed of all relevant issues regarding staff client issues premises or equipment needs etc.
• Respond to client concerns in a timely and appropriate manner. Resolve medical client complaints in partnership with the Lead Veterinarian and RDO
• Implement marketing activities in partnership with CVP and the Lead Veterinarian.
• Assure premises physical plant and equipment are in safe clean and optimum working condition including the scheduling of regular maintenance.
• Assure compliance with all regulatory issues including radiation monitoring business permits and licenses and animal control ordinances.
• Maintain and when necessary amend client education handouts.
• Oversee inventory purchasing and management within budget guidelines.
• Schedule and attend all required meetings including staff meetings and the hospital leadership team meeting.
• Administer the hospitals patient reminder system.
• Oversee implementation of client wellness program and guidelines and monitor compliance in partnership with CVP.
• Monitor the hospital email.
• Manage the hospital practice management system.

Marketing

• Monitor implement and evaluate client communications (i.e. direct mail signage social media accounts)
• Ensure that the marquee is updated with timely messages.
• Responsible for leading the development of referral relationships with humane societies pet stores etc.
• Attend community functions to build potential client base.

Financial

• Participate in the yearly budgeting process monthly P&L reviews and discuss weekly financial reports with the lead doctor. Proactively monitor financial progress of hospital analyze results and adjust if necessary to ensure all budget goals are achieved.
• Partner with RDO to submit capital expense requests per CVP guidelines.
• Verify accuracy of vendor statements and match appropriate invoices to statements
• Prepare the weekly CVP Business Package.
• Responsible for managing the bi-weekly payroll process.
• Oversee daily cash check deposits and manage local banking relationships.

In addition the Practice Manager may work scheduled shifts during which he or she will be responsible for providing client service and/or direct patient care.

SUPERVISORY RESPONSIBILITIES
The Practice Manager is responsible for managing all hospital team members.

REQUIRED EDUCATION & EXPERIENCE
4 years Hospital management experience especially in Emergency/Specialty preferred

College preferred.

CERTIFICATIONS LICENSES REGISTRATIONS
Certification in Veterinary Practice Management preferred.

Community Veterinary Partners mission is to bring joy to families by providing the best care possible for the pets they love. We know that when veterinary professionals have what they need to thrive pets thrive too. Thats what CVP is all about: building a community that provides extraordinary care for all its members no matter how many legs (or wings) they may have. CVP knows whats important to people and making sure they have what they need so they can focus on delivering great care is our priority. At the end of the day were more than just pet people. Were pet people people. More information is available at.

Benefits:

• 401(k) w/ matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance