Practice Assistant II, Orthopedics
Job Location:
Waltham, MA - USA
Hourly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Orthopedic Ambulatory Clinic Onsite Monday FridayBuild your career in healthcare while making a difference in the patient experience!
We are seeking a friendly organized and patient-focused Practice Assistant to join our fast-paced Orthopedic Ambulatory this highly visible patient-facing role you will be an essential part of our team helping ensure patients feel welcomed informed and supported throughout their visits.
Whether youre an experienced administrative professional or looking to grow your career in healthcare this is an excellent opportunity to develop your skills in a collaborative clinical environment.
What Youll Do:
- Serve as the first point of contact for patients providing a welcoming and professional experience throughout check-in and check-out.
- Coordinate patient appointments schedule follow-up visits answer incoming calls and respond to patient inquiries.
- Verify patient demographics insurance information referrals and clinical documentation while maintaining accurate records in Epic.
- Collect co-payments assist with patient forms and portal enrollment and coordinate patient visits with radiology and casting services as needed.
- Keep patients informed of appointment delays and collaborate with clinical staff to support an efficient patient experience.
- Support daily practice operations including preparing patient charts scanning medical records managing correspondence and maintaining an organized front desk.
- Serve as an Epic resource for scheduling registration and billing providing guidance to colleagues as needed. Training is provided!
Qualifications
- High school diploma or equivalent required.
- 23 years of office experience required; experience in healthcare or a customer service-driven environment is welcomed.
- Proficiency in Microsoft Office Suite and familiarity with standard office procedures and technology.
- Strong communication organizational multitasking and time management skills.
- A patient-first mindset with the ability to remain professional adaptable and attentive in a busy clinical setting.
- Ability to work collaboratively with patients providers and administrative colleagues while maintaining accuracy and attention to detail.
Additional Job Details (if applicable)
- Starting pay of $20.00/hour based on experience
- Comprehensive benefits including medical dental and vision coverage
- 403(b) retirement plan
- Tuition reimbursement
- Discounted MBTA pass and additional employee perks
- Opportunity to grow your career within a world-class orthopedic program
Youll play an important role in delivering a positive patient experience while gaining valuable exposure to orthopedic care and clinical operations. Join a team where your organizational skills customer service expertise and commitment to helping others make a meaningful impact every day!
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$17.71 - $23.20/HourlyGrade
2EEO Statement:
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Required Experience:
Junior IC
About Company
Patients at Mass General have access to a vast network of physicians, nearly all of whom are Harvard Medical School faculty and many of whom are leaders within their fields.
