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POS Project Manager
Job Location:
Job Location:
Los Angeles, CA - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
21 August 2026 (13 days ago)
Posted:
Application Deadline:
18 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Title
POS Project Manager
Merchant Boarding & Business Services POS
Merchant Boarding & Business Services POS
Reports to
POS Manager Professional Services
POS Manager Professional Services
About Payroc
Payroc is a global payments technology company helping businesses get paid grow faster and operate smarter. From powerful POS systems to seamless online and mobile payment solutions we equip merchants with the tools they need to succeed in todays fast-moving commerce landscape.
Payroc is a global payments technology company helping businesses get paid grow faster and operate smarter. From powerful POS systems to seamless online and mobile payment solutions we equip merchants with the tools they need to succeed in todays fast-moving commerce landscape.
At Payroc our culture is built around people who lead with grit take ownership and are not afraid to be a boss when it comes to driving results. We believe the best solutions start when we listen first to our customers our partners and each other so we can deliver payment experiences that truly make a difference for the businesses we serve.
We are a team that moves quickly thinks entrepreneurially and celebrates big wins together. If you are energized by building relationships solving real business problems and creating opportunities for yourself and your clients Payroc is the kind of place where you can make an impact and grow your career.
Position Overview
The POS Project Manager is a hands-on customer-facing role that goes beyond traditional project management by actively overseeing and supporting the installation configuration and deployment of POS and payment solutions. Serving as the primary point of contact throughout the implementation lifecycle this individual coordinates project timelines manages cross-functional teams and works directly with merchants to ensure a seamless onboarding and successful go-live.
The POS Project Manager is a hands-on customer-facing role that goes beyond traditional project management by actively overseeing and supporting the installation configuration and deployment of POS and payment solutions. Serving as the primary point of contact throughout the implementation lifecycle this individual coordinates project timelines manages cross-functional teams and works directly with merchants to ensure a seamless onboarding and successful go-live.
The ideal candidate combines strong project coordination skills with technical knowledge of POS systems and payment processing. They are comfortable managing multiple implementations while assisting with system configuration hardware staging installations merchant training troubleshooting and ensuring a smooth transition to ongoing support.
Duties and Responsibilities
- Drive successful implementations tracking milestones timelines and dependencies to ensure timely execution of projects. Document tasks and communication in project management software to ensure accountability and transparency. Identify risk critical paths forecast delays and implement contingency plans. Proactively manage blockers and escalate when necessary.
- Coordinate between key stakeholders to translate and align technical requirements. Ensure scope timelines and system capabilities are met. Conduct structured meetings using agendas and action trackers.
- Analyze design build and customize merchant menu and retail databases to support complex hospitality and retail use cases such as multi-revenue center setups timed promotions and tiered pricing.
- Participate in testing and validation of database configurations (database review) prior to go-live ensuring alignment with client expectations and operational readiness.
- Perform end-to-end hardware and software imaging and staging to ensure proper configuration testing and readiness for deployment
- Execute remote and on-site installations ensuring all POS technologies (e.g. terminals printers payment peripherals) are configured with merchant-specific settings. Validate site installation readiness using connectivity tests and checklist audits prior to installation and in alignment with merchant go-live targets. Coordinate with logistics and field service teams to align installations.
- Troubleshoot and resolve software hardware and network configuration issues throughout implementation and post-deployment phases.
- Train and assist merchant staff during go-live offering real-time troubleshooting operational guidance and best practices for POS usage.
- Ensure a smooth handoff from implementation to ongoing support. Monitor and resolve post-deployment issues during live transition including database configurations technical blockers and training.
Qualifications
- 35 years of project management experience preferably in POS systems SaaS onboarding or payment processing within the payment or hospitality/retail technology industry
- Strong knowledge of restaurant and retail POS platforms (e.g. Clover Revel Lightspeed Toast) and related hardware
- Excellent communication and stakeholder management skills with a proactive and collaborative approach
- Proven ability to manage multiple projects and deadlines with strong attention to detail
- Familiarity with tools such as Salesforce Jira or similar project tracking software
- PMP Scrum or Agile certifications are a plus
- Bachelors degree in Business Information Systems Project Management or a related field preferred
Working Conditions
- Combination of office-based remote and customer-site work depending on implementation schedules and business needs.
- Regular travel to customer locations for on-site installations training and implementation support including occasional overnight travel as business needs require.
- Frequent handling movement and setup of POS hardware and related equipment. This role may require moving equipment weighing up to 25 pounds as part of installation and deployment activities with or without reasonable accommodation.
Travel Component
10-15%
10-15%
Equality
At Payroc we are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs job requirements and individuals qualifications without regard to race color religion national social or ethnic origin sex age physical mental or sensory disability sexual orientation or any other status protected by the laws regulation in the location we operate. Payroc does not tolerate discrimination or harassment based on any of these characteristics.
At Payroc we are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs job requirements and individuals qualifications without regard to race color religion national social or ethnic origin sex age physical mental or sensory disability sexual orientation or any other status protected by the laws regulation in the location we operate. Payroc does not tolerate discrimination or harassment based on any of these characteristics.
Payroc is committed to providing access equal opportunity and reasonable accommodation for individuals with disabilities in employment its services programs and activities. To request reasonable accommodation contact Human Resources Department at
Compensation and Benefits
Our compensation reflects the cost of labor across several U.S. geographic markets. Actual compensation may vary based on a number of factors including location job-related knowledge skills and experience. Depending on the position offered additional forms of compensation such as bonuses incentives or equity may also be included as part of the total compensation package. We offer a comprehensive range of benefits to support your overall well-being both personally and professionally. These may include medical coverage financial benefits and wellness support tailored to your needs.
Our compensation reflects the cost of labor across several U.S. geographic markets. Actual compensation may vary based on a number of factors including location job-related knowledge skills and experience. Depending on the position offered additional forms of compensation such as bonuses incentives or equity may also be included as part of the total compensation package. We offer a comprehensive range of benefits to support your overall well-being both personally and professionally. These may include medical coverage financial benefits and wellness support tailored to your needs.
Candidate Privacy Notice
We are committed to protecting the privacy and security of personal information provided to us during the recruitment and hiring process. Our Candidate Privacy Notice explains how we collect use store and protect your personal data when you apply for a role with us. This notice applies to all job applicants and candidates including those located in the European Economic Area (EEA) the United Kingdom Canada and other applicable jurisdictions. You can find our Candidate Privacy Notice on our Careers Page under FAQs.
We are committed to protecting the privacy and security of personal information provided to us during the recruitment and hiring process. Our Candidate Privacy Notice explains how we collect use store and protect your personal data when you apply for a role with us. This notice applies to all job applicants and candidates including those located in the European Economic Area (EEA) the United Kingdom Canada and other applicable jurisdictions. You can find our Candidate Privacy Notice on our Careers Page under FAQs.
Note to Agencies
Payroc does not accept resume submissions from agencies outside of existing agreements. Please do not send unsolicited resumes to Payroc HR or to Payroc employees. Payroc is not responsible for any fees associated with unsolicited resume submission.
Required Experience:
IC
