Pooled Content Team Manager

Company Information

Curinosempowers financial institutions to put customers at the center of every AI-first platform transforms proprietary data advancedanalyticsand deep financial services expertiseintotimelyrecommendations - delivered right where teams work. The result: confident decisions stronger customer relationships and lasting profitable growth.

Curinos operates under a hybrid modality and has office locations in New York Chicago Boston Toronto and London. This role is open to remote candidates based in the United States and able to travel for meetings as needed.

The Opportunity

Curinos is standing up a new Client Value Management model to ensure clients realize measurable executive-recognized value that drives predictable renewals. The Pooled Content Team Manager will lead the specialist team behind that model the group responsible for turning data product inputs advisory perspectives and client context into sharp client-specific content that supports CVM-led Executive Business Reviews renewal readiness save plans and enterprise value conversations.

This is a high-impact builder role for someone who can create operating structure in ambiguity raise the standard for client-ready storytelling and help Curinos scale enterprise-level value narratives without overloading CVMs or advisory teams. The underlying CVM model depends on translating product impact into executive-level narratives and coordinating across Client Management Client Success Technical Success Product Advisory and Commercial teams.

Responsibilities

Lead the content execution engine behind CVM

• Manage the pooled team that buildsclient-specific bespoke narrative content and custom analysissupporting CVM-led EBRs renewal conversations and value realization reviews
• Ensure the team can pull together cross-product inputs data cuts benchmarking advisory perspectives and product-level value signals into cohesive executive-ready materials
• Build a repeatable content production model that supports scale while preserving the quality and customizationrequiredforCurinos most complex client relationships

Partner closely with CVMs to deliver compelling value narratives

• Translate client value strategies renewal risks and executive priorities into clear content requirements targeted analyses and client-ready deliverables that strengthen the client value narrative
• Support client value identification at critical moments by owning detailed analysis synthesis and presentation development enabling CVMs to focus on client strategy executive engagement and renewal outcomes

Create discipline around intake prioritization and quality

• Establish a clear intake process for EBRs save-plan support renewal-readiness materials and high-priority bespoke content requests
• Prioritize work based on client segment renewal risk executive visibility commercial impact and available capacity.
• Set quality standards for client-facing storytelling: sharp storyline clear business implications evidence-backed analysis and executive-ready presentation.
• Distinguish work that truly requires bespoke analysis from work that should be standardized automated shifted to CS/TS or handled through repeatable templates

Build the team operating model and delivery rhythm

• Lead a small high-impact pooled team including capacity planning prioritization coaching and performance management
• Establish the operating model and calendar for renewal Executive Business Review (EBR> and save-plans

Raise the bar for enterprise storytelling

• Help convert cross-functional inputs into compelling evidence-based stories that explain why the client should renew expand or deepen engagement withCurinos
• Partner with CVMs CS Advisory Product and GMs to ensure content reflects the clients business context value delivered risks and next-best opportunities
• Build reusable artifacts templates and examples of what good looks like so the team improves cycle time and quality over time
• Support the broader CVM ambition of translating user-level product value into executive-level business outcomes

What We Are Looking For

• A strong people leader who can manage a small high-output team producing executive-ready client materials under pressure
• Exceptional synthesis skills able to turn raw inputs ambiguous asks data and stakeholder feedback into a clear client narrative
• Strong analytical judgment knows when a request requires bespoke analysis versus when it should be standardized automated or routed elsewhere
• High-quality executive communication skills especially in PowerPoint business writing and structured storyline development
• Comfortoperatingin ambiguity building process from scratch and improving quality without slowing the business down
• Strong cross-functional instincts; able to work across CVM CM CS TS Advisory Product and Commercial without relying on hierarchy
• Financial services analytics SaaS consulting customer success professional services or enterprise client strategy experience preferred

Why work at Curinos

• Competitive benefits including a range of Financial Health and Lifestyle benefits to choose from
• Flexible working options including home working flexible hours andpart timeoptions depending on the role requirements please ask!
• Unlimited PTO floating holidaysvolunteeringdaysand a day off for your birthday!
• Learning and development tools toassistwith your career development
• Work with industry leading Subject Matter Experts and specialist products
• Regular social events and networking opportunities
• Collaborative supportive culture including an active DE&I program
• Employee Assistance Program whichprovidesexpert third-party advice onwell-being relationships legal and financial matters as well as access to counselling services