POOL Student Hourly Advanced Level IT Technician Help Desk

80% - Campus Technology Support

• Provide phone email chat and in-person technology support to faculty staff and students for issues related to KU computing systems and KU IT services (e.g. Enroll & Pay email classroom technology delegate access etc.).
• Adhere to departmental policies processes and procedures to maintain account security.
• Create service tickets and document detailed notes in the ticketing system.
• Offer remote assistance to users when required.
• Provide best-effort support for personal devices.

15% - Peer Training

• Assist with onboarding and training of new hires.
• Communicate and demonstrate proper processes procedures and best practices to ensure consistency and quality of support.
• Serve as a resource for answering questions and reinforcing departmental standards during the training period.

5% - Other Duties

• Assist with special projects administrative reports and other responsibilities as assigned.

Position Overview
The IT Help Desk fosters and strengthens relationships between the KU community and KU Information Technology by providing a single point of contact for services offered by KU IT in a courteous timely and knowledgeable manner to facilitate access to information and the innovative use of technology in support of learning scholarship and creative endeavor.

The preferred candidate will be familiar with the KU environment and online services offered by KU IT. Basic technical training is provided.

1. Currently employed as an Entry Level Technician for over 300 working hours through the start of a spring or fall semester (training hours do not count towards the final 300 hours).
2. Strong communications skills as evidenced by application materials.
3. Ability to demonstrate proficiency in our documented Policy Process & Procedures as evidenced by application materials.

1. Experience with basic computer hardware and software troubleshooting as evidenced by application materials.
2. Experience using Windows or Apple macOS/iOS as evidenced by application materials.
3. Working knowledge of Microsoft 365 services as evidenced by application materials.
4. Experience with Microsoft Outlook as evidenced by application materials.
5. Experience using and troubleshooting audio/visual and equipment as evidenced by application materials.
6. Demonstrated ability to work independently as part of a team and multi-task while staying on task as evidenced by application materials.

Position Requirements
During the semester term of the appointment the student hourly must be enrolled in no fewer than 6 credit hours. For summer periods the student hourly must: (1) have been enrolled in no less than 6 hours in the past spring semester or (2) be pre-enrolled in the upcoming fall semester in no less than 6 hours or (3) be enrolled in summer session or (4) be admitted to study in the upcoming fall semester. Student Hourlies may be undergraduate or graduate students. (Exceptions granted for GRA/GTA/GA appointments DO NOT apply to Student Hourly appointments).

Employment Conditions
(1) Student employees are not eligible for remote work arrangements unless an exception is approved by the unit leadership and HR.

(2) This is an hourly/non-exempt position. A student employee cannot hold an hourly/non-exempt position and a salaried/exempt graduate or undergraduate position (GRA/GTA/GA/RUA/RGA) concurrently.

Additional Candidate Instruction
In addition to the online application the following documents are required to be considered for this position:

• Cover letter addressing how the Required Qualifications are met
• Resume
• Names and contact information to three (3) Professional References

Application deadline is Tuesday 10/6/2026 by 11:59PM Central Standard Time.

Contact Information to Applicants
Jackie Gillis


Work Schedule
Sunday - Saturday; Minimum 10 Hours/Week

Disclaimer
The University of Kansas prohibits discrimination on the basis of race color ethnicity religion sex national origin age ancestry disability status as a veteran sexual orientation marital status parental status gender identity gender expression and genetic information in the universitys programs and activities. Retaliation is also prohibited by university policy. The following person has been designated to handle inquiries regarding the nondiscrimination policies and is the Title IX coordinator for all KU and KUMC campuses: Associate Vice Chancellor for Civil Rights and Title IX Room 1082 Dole Human Development Center 1000 Sunnyside Avenue Lawrence KSTTY.