Pool AttendantServer
Coral Gables, FL - USA
Job Summary
Essential Responsibilities:
Member Experience & Hospitality:
- Deliver warm professional and personalized service to members and guests.
- Greet members by name whenever possible and anticipate their needs.
- Create a welcoming atmosphere that reflects the clubs service standards.
- Respond promptly and professionally to member requests and concerns.
- Maintain a positive polished and professional appearance at all times.
- Set up organize and maintain the pool deck before opening.
- Arrange clean and sanitize lounge chairs umbrellas tables and pool furniture throughout the day.
- Manage towel inventory distribution collection and laundering procedures.
- Coordinate and oversee lounge chair reservations according to club policy.
- Keep the pool deck clean by removing towels trash dishes and debris throughout the shift.
- Ensure all pool amenities remain stocked and presentable.
- Provide attentive poolside food and beverage service.
- Accurately enter orders into the clubs Point of Sale (POS) system.
- Operate within a cashless club environment charging all purchases directly to member accounts.
- Deliver food and beverages promptly while maintaining presentation standards.
- Monitor member satisfaction throughout the dining experience.
- Assist with opening closing and side work for pool food service.
- Follow all food handling sanitation and health department regulations.
- Maintain cleanliness of service stations and beverage areas.
- Ensure food is delivered safely and at appropriate temperatures.
- Practice proper handwashing sanitation and cross-contamination prevention.
- Report any food safety concerns immediately.
- Maintain a safe pool environment by monitoring general pool deck conditions.
- Enforce club policies respectfully and professionally.
- Immediately report hazards spills damaged equipment or unsafe conditions.
- Assist during emergencies following club emergency procedures.
- Administer basic first aid when appropriate and summon emergency assistance when necessary.
- Previous hospitality restaurant resort country club or pool service experience preferred.
- Excellent customer service and communication skills.
- Friendly outgoing and team-oriented personality.
- Ability to multitask in a fast-paced environment.
- Comfortable working outdoors in varying weather conditions.
- Ability to stand and walk for extended periods.
- Ability to lift up to 40 pounds.
- Flexible schedule including weekends holidays and evenings as needed.
- Current CPR Certification
- Current First Aid Certification
- Food Handler Certification (or ability to obtain upon hire)
- Experience with POS systems.
- Luxury hospitality or private club experience.
- Knowledge of food and beverage service standards.
- Strong attention to cleanliness and detail.
- Ability to anticipate member needs before being asked.
- Professional conflict resolution skills.
- Healthcare Benefits Medical (if determined by the ACA measurement).
- Retirement Benefits 401(k) with employer match (19 years of age and older).
Required Experience:
IC
About Company
Our goal is to create extraordinary guest and member experiences through personalized service, consistency, and uncompromising attention to detail. We want to exceed your expectations every time you're our guest. Check for available tee times, find a Troon-managed course in your area, ... View more