Point of Service

Be inspired. Be rewarded. Belong. At Emory Healthcare.

At Emory Healthcare we fuel your professional journey with better benefits valuable resources ongoing mentorship and leadership programs for all types of jobs and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:

• Comprehensive health benefits that start day 1

• Student Loan Repayment Assistance & Reimbursement Programs

• Family-focused benefits

• Wellness incentives

• Ongoing mentorship development and leadership programs
• And more

Responsible for maintaining and monitoring the scheduling guidelines and protocols across multiple sections. May participate in special projects as directed by supervisor or other leadership. Participates in clinic-wide access improvement initiatives. Coordinates training and onboarding of new team members. May perform quality assurance functions and duties. May oversee distribution of work queues and assignments. Monitors team metrics and distributes relevant reports. Serves as functional backup for updates to Workforce Management systems. Must complete Workforce Management systems training within the first 3 months of role (Verint Blue Pumpkin Avaya).

This position is responsible for multidisciplinary scheduling functions and plays an essential role in facilitating expedient access for employees and internally referred patients within the Emory Healthcare Network. Flexibility and adaptability are required in this position as duties and responsibilities may vary from day to day. Candidates must be able to work well in an ambiguous environment and learn new processes and procedures quickly. The Patient Access Priority Engagement Specialist coordinates and works with administrative and clinical staff across multiple departments to improve the internal access experience. This role also preforms outbound work and proactively responds to multiple work queues simultaneously. Candidates will exhibit exceptional interpersonal and communication skills with an ability to build and maintain strong working relationships with clinical and administrative staff across multiple departments. Actively monitors provider appointment utilization and ensures priority access standards are met. As identified reports any access barriers to leadership.

Actively monitors team metrics and distributes relevant reports. Effectively coordinates escalations and scheduling of high acuity patients based on the recommendation of the referring provider. Serves as a backup agent for other sections in event of staffing shortages scheduled time off and short notice absences. May play a key role in patient satisfaction initiatives within the department by participating in patient satisfaction related process improvement activities as well as providing a high-quality contact experience for the patient with every call. Accurately verifies patient demographics and insurance coverage. Delivers exemplary service experience for internal staff patients and employees in an effort to streamline the internal referral process. Builds and maintains strong working relationships with administrative and clinical staff across the Emory Healthcare Network. Performs other duties as assigned to meet the goals and objectives of Emory Healthcare.

KEY RESPONSIBILITIES:

• Collaborate with hospital departments and imaging services to coordinate appointments ensuring efficient resource use and streamlined patient care.
• Apply meticulous attention to detail in managing complex scheduling aspects adhering to imaging protocols and coordinating with radiologists.
• Utilize advanced medical knowledge to navigate the complexities of MRI NM and PET scheduling ensuring accuracy and minimizing rescheduling or delays.
• Coordinate multiple imaging modalities as needed to provide comprehensive patient care across various imaging services.
• Partner with radiologists technologists and other healthcare professionals to ensure timely and accurate imaging services for patients.
• Schedule interventional radiology procedures including pre-procedure appointments ensuring all steps are properly coordinated and patients are fully prepared.
• Manage scheduling for complex imaging studies and interventional radiology procedures requiring an in-depth understanding of specific protocols and requirements.
• Collaborate closely with physician clinics hospital departments and imaging teams to ensure seamless coordination of patient care reducing delays and ensuring resource availability.
• Leverage critical thinking skills to address scheduling challenges and enhance patient care and operational efficiency.
• Efficiently manage multiple tasks while maintaining high attention to detail ensuring accurate and timely scheduling.

MINIMUM QUALIFICATIONS:

• A Bachelors degree in a related field is preferred.
• A minimum of 1 year of experience in a customer service hospitality call center or sales environment required.
• Preferred candidates will have knowledge and experience in imaging scheduling including but not limited to mammography bone density ultrasound general diagnostic MRI computed tomography (CT) nuclear medicine and positron emission tomography (PET).

ADDITIONAL REQUIREMENTS:

• Preferred experience in imaging scheduling including but not limited to interventional radiology (IR) respiratory nutrition cardiology (ECHO) cardiac catheterization electrophysiology (EP) surgery and vascular.
• Candidates must adhere to scheduling guidelines quality scores and demonstrate proficiency in all registration aspects.
• The ability to navigate multiple applications along with strong computer writing and customer service skills is essential.
• Participation in ongoing training and cross-training is required to continuously enhance skills and knowledge relevant to the role ensuring patient satisfaction.
• Additionally applicants may be required to work various scheduled hours/shifts including evenings nights weekends and holidays to support the needs of the operations to ensure excellent patient care.

PHYSICAL REQUIREMENTS: (Medium/Max 25lbs): up to 25 lbs 0-33% of the work day (occasionally); 11-25 lbs 34-66% of the workday (frequently); 01-10 lbs 67-100% of the workday (constantly); Lifting 25 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking Occasional sitting Close eye work (computers typing reading writing) Physical demands may vary depending on assigned work area and work tasks.

ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock Floor Surfaces Hot/Cold Temperatures Indoor/Outdoor conditions Latex Lighting Patient care/handling injuries Radiation Shift work Travel may be required. Use of personal protective equipment including respirators environmental conditions may vary depending on assigned work area and work tasks.

Emory is an equal opportunity employer and qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability protected veteran status or other characteristics protected by state or federal law.

Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcares Human Resources at . Please note that one weeks advance notice is preferred.