PLM Support Specialist

• Career Development

• Competitive Compensation and Benefit

• Pay Transparency

• Global Opportunities

Learn More Here: provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

The base pay range for this role is estimated to be $76500 - $112200 at the time of posting. Final compensation will be determined by various factors such as work location education experience knowledge and skills.

This is What You Will do in This Role:

• Provide technical support to users of Teamcenter
• Troubleshoot problems and resolve issues within Teamcenter and integrations to Teamcenter (NX AutoCAD ePlan etc)
• Provide training to users on how to use Teamcenter
• Stay up-to-date on the latest Teamcenter releases
• Work with other IT staff to ensure the smooth operation of Teamcenter
• Experience with cloud computing
• Support assistance for other engineering specific applications such as AutoCAD Configura NX ePlan Zuken and other applications within the company

• Assists in the evaluation and helps in the prioritization of user requests for enhancements and/or upgrades systems.
• Maintains active communications with business users and stakeholders to manage expectations regarding changes to the system and the introduction of new and enhanced functionality.
• Evaluates and identifies solutions to technical issues with application systems.
• Perform other duties as assigned.

What We are Looking For:

• Bachelors degree in Engineering Computer Science or other comparable education
• 3 years of technical (IT) support experience in a production environment and/or Engineering
• Experience supporting global applications and working with a distributed support team
• Experience with CAD technologies
• Excellent analytical and diagnostic capability. Ability to use root cause analysis techniques to trace problems to their source and to find solutions
• Excellent customer service with the ability to build and maintain positive and constructive relationships with both internal and external organizations
• Excellent communicator as well as have strong technical skills
• Ability to work well with people from many different disciplines with varying degrees of technical and business expertise
• Ability to learn new applications to help support end users
• Strong problem solving; self-starter; detail oriented; excellent time-management/schedule skills; ability to meet deadlines; desire to learn
• Strong troubleshooting skills with computer hardware and software

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