PLM Engineering Manager

We are seeking an experienced PLM Engineering Manager to lead 3DEXPERIENCE customization development and high level escalation support. This pivotal leadership role will guide a team of 3DX developers platform engineers and release engineers. It will also connect Fords business and engineering stakeholders with the hosting and infrastructure teams and with Dassault Systèmes.

The ideal candidate is a hands-on technical leader who understands the full 3DX architecture from 3DPassport and 3DSpace through 3DSearch and FCS down to the database. You are equally comfortable reviewing a developers trigger logic analyzing a JVM thread dump during an outage pushing a Dassault Systèmes Service Request up to R&D and explaining the root cause to senior leadership in plain business terms. You set the engineering standards that keep Fords heavily customized platform stable and upgrade-ready. A natural collaborator you build trust across development hosting and business teams and you thrive in a fast-paced environment where both delivery and accountability matter. This role is a people leader position but also highly technical.

Platform Customization & Development

• Customization Ownership: Lead the design development and delivery of all 3DX customizations including data model extensions (type and attribute specialization Unified Typing policies lifecycles) triggers JPOs MQL/TCL scripts and EKL logic using Dassault-supported methods.
• UI & Widget Development: Guide the development of 3DDashboard widgets (JavaScript/UWA) web forms tables commands and menus that improve the engineering user experience.
• Integrations & Web Services: Own the technical design and support of integrations between 3DX and Ford enterprise systems using 3DSpace REST APIs custom web services and middleware.
• Security Model: Oversee People & Organization (P&O) configuration including collaborative spaces organizations roles security contexts and access rules.
• Engineering Standards: Define and enforce coding standards code review practices and source control for all 3DX development so customizations stay upgrade-safe and technical debt stays low.
• Requirements Intake: Partner with engineering manufacturing and program teams to turn business requirements into sound technical designs. Advise on out-of-the-box vs. customize decisions.

Level 3 Escalation & Incident Resolution

• Final Escalation Point: Serve as the highest internal escalation point for critical (P1/P2) and complex incidents across the 3DX suite including 3DSpace 3DPassport 3DDashboard 3DSearch/3DIndex FCS 3DSwym and native app (CATIA/DELMIA) platform interactions.
• Root Cause Analysis: Lead deep diagnostics using application logs MQL traces JVM thread and heap dumps database query analysis and HTTP/network tracing to find the true root cause of failures across components.
• Vendor Escalation: Own the relationship with Dassault Systèmes Support and R&D. Drive Service Requests to resolution make sure reproducible test cases are provided and validate the hotfixes Dassault delivers.
• Incident Leadership: Serve as technical lead on incident bridges during 3DX platform outages. Coordinate rapid response across hosting development and supplier teams and give clear timely status to business stakeholders.
• Problem Management: Own root cause reports and problem records and drive permanent corrective actions so the same issues do not come back.
• Shift-Left Enablement: Turn recurring L3 issues into knowledge articles runbooks and automated fixes so L1/L2 can resolve more issues and fewer reach L3.

Platform Stability & Lifecycle Management

• Performance Optimization: Oversee platform performance tuning across JVM/TomEE configuration database (Oracle/SQL Server) indexing caching and FCS file throughput.
• Upgrade Readiness: Own the technical impact analysis of customizations for full upgrades Functional Deliveries (FDs) and hotfixes. Lead regression testing and support cutover execution.
• Change Management: Make sure all customizations and platform changes follow ITIL-aligned change management processes are properly documented and carry appropriate approvals before promotion through Dev Test QA and Prod.
• Automation: Drive the adoption of automation for deployments bulk data operations and platform health checks fitting into the teams Ansible and CI/CD pipelines.

Capacity Planning & Team Leadership

• People Leadership: Lead mentor and develop a team of 3DX developers and escalation engineers including hiring performance management and technical career growth.
• Resource Management: Lead capacity planning efforts using Jira to track team bandwidth forecast constraints and assign resources against business priorities and escalation demand.
• Knowledge Transfer: Build technical depth across the L1/L2 support organization through training code reviews and hands-on troubleshooting coaching.
• Audit Support: Provide technical leadership and evidence for IT audits ensuring 3DX customizations and changes comply with GRC IFAR and ASAR requirements.

Required Experience:

• 8 years of experience with Dassault Systèmes ENOVIA / 3DEXPERIENCE including platform customization development and administration
• 5 years in software development software engineering and scripting with 3DX customizations including EKL JPO JAR YAML & supporting automation/pipelines.
• 3 years in a Level 3 escalation or production support role for enterprise Product Lifecycle Management (PLM) systems
• 3 years leading or managing technical teams in an enterprise environment
• Proven experience managing vendor support escalations with Dassault Systèmes or comparable enterprise software vendors
• Experience working in a fast-paced flexible industrial systems team like Ford Motor Company
• Expert-level experience using large language models and artificial intelligence

Technical Skills:

• 3DX Customization: Expert-level knowledge of MQL TCL JPO/Java triggers and EKL with a strong understanding of the 3DX data model (types relationships policies P&O security) and Unified Typing.
• DevOps Tooling: Familiarity with Git/GitHub CI/CD pipelines (Jenkins Tekton GitHub Actions) and Infrastructure-as-Code (Ansible/Terraform).
• Scripting Knowledge: Proficiency in scripting languages (Python PowerShell Bash) for automation tasks.
• Web & Integration Development: Proficiency in JavaScript 3DDashboard widget (UWA) development and REST API/web service integration.
• Platform Architecture: Deep knowledge of 3DX components (3DSpace 3DPassport 3DDashboard 3DSearch/Exalead FCS) and how they interact.
• Diagnostics: Advanced skills in log analysis JVM thread and heap dump analysis and SQL performance analysis (Oracle and/or SQL Server).
• Infrastructure Proficiency: Strong understanding of server operations (Linux/Windows) OS patching cycles and network security (SSL/Firewalls).
• Project Management Tools: Expert-level proficiency in Jira for backlog management capacity planning and reporting. Working knowledge of ServiceNow for incident problem and change management.
• Preferred: CAA (C/Java) development SSO/SAML identity integration and knowledge of automotive product development processes (BOM engineering change variant/configuration management).
  

Leadership Skills:

• Technical Leadership: Proven ability to set engineering standards guide design decisions and raise the technical capability of a development and support team.
• Strategic Communication: Proven ability to translate technical root causes and constraints into business impacts for senior leadership.
• Process Rigor: Deep understanding of ITIL incident problem and change management principles and audit compliance (GRC/SOX).
• Problem Solving: Excellent troubleshooting skills with a focus on root cause analysis and preventative measures.
• Composure Under Pressure: Demonstrated ability to lead calmly and decisively during production outages and high-visibility escalations.
• Collaboration: Demonstrated success building relationships across Development Infrastructure Hosting Business and vendor teams to deliver under aggressive timelines.

Licenses and Certifications:

• Dassault Systèmes 3DEXPERIENCE Certification (Preferred)
• ITIL Certification (Preferred)
• SAFe / Agile Certification (Preferred)

You may not check every box or your experience may look a little different from what weve outlined but if you think you can bring value to Ford Motor Company we encourage you to apply!

• As an established global company we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe or keep you close to home Will your career be a deep dive into what you love or a series of new teams and new skills Will you be a leader a changemaker a technical expert a culture builderor all of the above No matter what you choose we offer a work life that works for you including:
• Immediate medical dental vision and prescription drug coverage
• Flexible family care days paid parental leave new parent ramp-up programs subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement fertility treatments and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays including the week between Christmas and New Years Day
• Paid time off and the option to purchase additional vacation time.

This position is leadership level 6 and ranges from $132800-$250800.

Final determination of salary grade will be based on candidates skills and experience and base salary will be set within the applicable range according to job scope responsibility and competitive market value.

For more information on salary and benefits click here: for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race religion color age sex national origin sexual orientation gender identity disability status or protected veteran the United States if you need a reasonable accommodation for the online application process due to a disability please call 1-.

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