Player Services Cage Assistant Manager

Were always looking for talent that believes in having fun. At PENN Entertainment youll get to be a part of an exciting industry where the days and nights are fast paced. Youll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. Youll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individuals relevant knowledge skills and experience. Base salary is just one component of our competitive Total Rewards package which includes wellness programs designed to support our team members financial physical and mental benefitssuch as day-one medical coverage 401(k) matching and annual performance bonusmayvaryby time off is earned according to the local policy and increases with the length of employment.

Click HEREto discover how we empower team members to grow thrive and advance in their careers.

• Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.
• Adheres to scheduling and coordinates with manager any scheduling concerns with attention to guest satisfaction.
• Responsible for supporting compliance to departmental budgets.
• Enthusiastically supports actively promotes and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Reports to guest inquiries and reports issues to Manager for guest recovery.
• Assists in preparing/review of currency transactions reports.
• Verifies vault accountability at end of shift.
• Assists with verification of credit line availability.
• Assists with review of multiple transactions logs for accuracy.
• Responsible for verification of main bank and window cashier drawers.

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 18 years of age.

• High school diploma/GED; or one to two years customer service-related experience or equivalent combination of education and experience.
• Must have be proficient in computer knowledge to include keyboarding skills all Microsoft Office applications email usage and database spreadsheets and word processing software.
• Must have excellent verbal and written communication skills.
• Flexible to work all shifts including holidays nights weekends and overtime as business needs dictate.
• Ability to effectively present information and respond to questions from groups of managers clients customers and the general public.
• Ability to add subtract multiply and divide in all units of measure using whole numbers common fractions and decimals. Ability to compute rate ratio and percent and to draw and interpret bar graphs.
• Must have the ability to interact with guests staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Knowledge of all office machines and tools (jet sort coin roller 10-key by touch credit card cash advance systems).
• Must be willing to work at multiple casino locations.

Weve grown to become the leading provider of integrated entertainment sports content and casino gaming experiences thanks to our 43 destinations across North America online sports betting and iCasino via theScore Bet Sportsbook and Casino.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability for our community our team members our vendors and our planet.

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Equal Opportunity Employer