Player Development Manager

• Oversee the daily activities of the host team ensuring coverage productivity and service standards across all shifts.
• Work with the Director to establish department performance goals for Player Development team members.
• Ensure consistent utilization of CRM tools to support telemarketing/contact strategies and relationship-building efforts.
• Collaborate with other departments to ensure successful execution of VIP events while delivering memorable guest experiences.
• Attend promotions and special events to support marketing efforts and greet customers.
• Evaluate player activity to provide incentives; use authorization to approve comps and allowances (room food beverage event tickets free play airfare or discounts).
• Oversee the creation development and hosting of on- and off-property events.
• Travel when required to facilitate off-site customer events sporting events etc.
• Hire coach train administer discipline and assist with annual performance appraisals.
• Oversee department finances and budget reviews.
• Resolve customer disputes and ensure consistent service standards are maintained.
• Comply with all departmental and company policies as well as state regulatory requirements.
• Maintain confidentiality of all American Place trade secrets and proprietary information 1including business processes customer lists marketing plans and any other confidential information.
• Create and ensure a fun-filled entertaining and exciting environment.
• Perform other duties as assigned and adhere to all Illinois Gaming Board regulations.

• High School Diploma or GED
• Five years of gaming experience with a minimum of 2 years in Player Development.
• Well-groomed and neat in appearance
• Be a strategic analytical ethical and effective motivator.
• Routinely go above and beyond in the accomplishment of position responsibilities to play a role in the achievement of organizational goals.
• Present an image of excitement and enthusiasm while projecting a professional appearance.
• Communicate clearly and concisely both orally and in writing.
• Create an atmosphere that makes guests want to return giving each guest a positive memorable entertainment experience.
• Participate in the development and administration of goals objectives and procedures.
• Prepare clear and concise reports.
• Interpret and explain policies and procedures.
• Operate various types of office equipment and gaming programs.
• Establish and maintain effective working relationships with those contacted during work.
• Be flexible to work varying shifts and time schedules as needed.
• Work on the casino floor and is subject to varying levels of crowds and noise the severity of which depends upon guest volume.

• Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.

• Medical Dental Vision
• 401K: Matches 50% of your contribution up to 4% of eligible contribution
• Educational Tuition Reimbursement
• Paid Time Off
• Ventra Program EAP programs etc.

• $85000-$135000

Required Experience:

Manager