Platform Reliability Engineer Principal Engineer

Wells Fargo is seeking a Principal Platform Reliability Engineer to join the CTO Platform organization. This role is designed for highly experienced infrastructure engineers who possess deep technical expertise in one of the following technology domains: Enterprise Tools / Applications (API Management Scheduling Observability Telemetry CICD Testing) and have demonstrated experience collaborating across at least one additional infrastructure domains (Network Database or Storage). The expectation is that this engineer will elevate themselves in looking for trends and patterns that are not limited to these streams and investigate systemic issues that span multiple streams or need a deeper troubleshooting.

As part of our Platform Reliability Engineering (PRE) team you will apply modern Site Reliability Engineering (SRE) practices to improve the availability resiliency observability scalability and operational excellence of critical enterprise platforms. You will leverage your domain expertise to identify systemic issues drive automation and deliver engineering solutions that strengthen platform stability at scale.

In this role you will:

• Serve as the reliability engineering expert for your primary domain (Enterprise Tools /Applications Network Database Storage) while partnering across adjacent technology disciplines
• Lead the investigation and resolution of complex production incidents identifying root causes and implementing long-term corrective actions
• Apply SRE principles including service level indicators (SLIs) service level objectives (SLOs) error budgets and reliability engineering practices to improve platform health
• Lead capacity analysis forecasting and utilization reviews to identify future scaling risks and prevent service degradation before customer impact occurs
• Perform deep performance analysis across infrastructure layers identifying bottlenecks contention points latency drivers and resource inefficiencies
• Identify and remediate configuration drift operational debt and platform hygiene issues that impact long-term reliability
• Drive proactive reliability improvements through observability automation performance optimization and resiliency engineering
• Design and implement automation solutions that eliminate operational toil reduce manual intervention and improve recovery capabilities
• Define and enhance enterprise observability standards through metrics logging tracing alerting and service health monitoring
• Partner closely with engineering infrastructure application cloud and operations teams to improve platform performance and availability
• Lead blameless post-incident reviews and convert recurring operational issues into measurable engineering improvements
• Identify reliability risks and communicate technical recommendations to engineering leaders and senior stakeholders
• Mentor engineers and technical teams on reliability engineering operational excellence automation and platform best practices
• Act as an advisor to leadership to develop or influence applications network information security database operating systems or web technologies for highly complex business and technical needs across multiple groups
• Lead the strategy and resolution of highly complex and unique challenges requiring in-depth evaluation across multiple areas or the enterprise delivering solutions that are long-term large-scale and require vision creativity innovation advanced analytical and inductive thinking
• Maintain knowledge of industry best practices and new technologies and recommends innovations that enhance operations or provide a competitive advantage to the organization
• Strategically engage with all levels of professionals and managers across the enterprise and serve as an expert advisor to leadership

Required Qualifications:

• 7 years of Engineering experience or equivalent demonstrated through one or a combination of the following: work experience training military experience education
• 5 years supporting and engineering enterprise-scale production environments
• 5 years of experience with hands-on expertise in one of the following technology domains: Enterprise Tools / Applications (API Management Scheduling Observability Telemetry CICD Testing) and secondary skills in:
  • Network Engineering (routing switching load balancing DNS network observability performance analysis)
  • Database Engineering (Oracle SQL Server PostgreSQL MongoDB database performance replication HA/DR)
  • Storage Engineering (SAN/NAS technologies storage virtualization backup/recovery performance and capacity management)

Desired Qualifications

• Strong experience applying SRE principles including SLI/SLO development error budgets incident analysis and reliability measurement
• Experience supporting highly available mission-critical production environments
• Proven success troubleshooting complex issues spanning multiple technology domains in large-scale distributed environments
• Experience with capacity planning resiliency engineering fault tolerance disaster recovery and performance optimization
• Hands-on experience with observability and monitoring platforms such as Grafana Splunk Prometheus AppDynamics Cribl ThousandEyes Dynatrace or similar technologies
• Experience building dashboards alerts service health indicators and operational reporting
• Strong automation and scripting experience using Python Bash PowerShell or similar technologies
• Experience developing operational tooling API integrations self-healing capabilities and automated remediation solutions
• Familiarity with Git-based development practices CI/CD pipelines infrastructure automation and Infrastructure as Code tools such as Ansible or Terraform
• Experience diagnosing and resolving issues that span multiple infrastructure layers
• Ability to influence technical direction across infrastructure and engineering organizations
• Experience leading major incident reviews and driving sustainable operational improvements
• Demonstrated success mentoring engineers and promoting reliability engineering best practices
• Strong communication skills with the ability to translate technical concepts into business-focused outcomes

Job Expectations:

• This position offers a hybrid schedule
• This position does not offer Visa sponsorship

Pay Range

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance skills experience or work location. Employees may also be eligible for incentive opportunities.

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit Market Financial Crimes Operational Regulatory Compliance) which includes effectively following and adhering to applicable Wells Fargo policies and procedures appropriately fulfilling risk and compliance obligations timely and effective escalation and remediation of issues and making sound risk decisions. There is emphasis on proactive monitoring governance risk identification and escalation as well as making sound risk decisions commensurate with the business units risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process visitDisability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.