Planner

Job Title: Planner

Location: Franklin TN (Hybrid)

Duration: 12 months

Must have the Ocean Freight Experience for this role**

Job Summary

We are seeking a skilled and analytical Transportation Control Tower Analyst Ocean to join our global logistics team overseeing and optimizing international ocean freight operations across import and export flows. This role focuses on endtoend ocean shipment visibility exception management carrier performance and issue resolution across ports terminals and inland connections.

The ideal candidate will serve as a central coordination point between carriers freight forwarders ports customs brokers and internal stakeholders to ensure ontime costeffective and compliant ocean transportation while proactively managing disruptions in the global supply chain.

Key Responsibilities

Ocean Freight Operations

Monitor and manage international ocean shipments (FCL LCL) from port of origin through final inland delivery.

Track vessel schedules port congestion ETA changes rollovers and capacity constraints.

Actively manage shipment exceptions such as missed sailings port delays demurrage detention and customs holds.

Ensure timely coordination of precarriage and oncarriage movements including drayage and intermodal handoffs.

Carrier Forwarder & Port Coordination

Serve as primary liaison with ocean carriers NVOCCs freight forwarders port terminals drayage providers and SEs LLP Uber Freight.

Monitor carrier performance against KPIs including ontime arrival transit reliability and exception frequency.

Support carrier allocation and service lane strategies with procurement and network teams.

Exception Management & Case Resolution Manage ocean shipment issues within a control tower case management framework.

Conduct root cause analysis and recommend corrective actions.

Communicate impacts and recovery plans to stakeholders.

Data Analysis & Performance Reporting Analyze ocean transportation data to identify trends risks and improvement areas.

Develop dashboards and KPI reporting using Power BI or Tableau.

Provide actionable insights to leadership.

Cost Optimization

Identify opportunities to reduce ocean freight and accessorial costs.

Support rate analysis and carrier performance reviews.

Monitor and dispute demurrage and detention charges.

Compliance & Documentation

Ensure compliance with international trade and customs regulations.

Validate accuracy of Bills of Lading and shipping documentation.

Support customs clearance issue resolution.

Process Improvement & Projects

Drive process improvements to enhance visibility and predictability.

Support system enhancements carrier onboarding and workflow standardization.

Qualifications

Strong analytical communication and problemsolving skills.

Experience with TMS control tower platforms and BI tools.

Preferred Qualifications

Global control tower experience

Knowledge of demurrage/detention management

APICS or CSCMP certification

Advanced Power BI or Tableau skills