Placement and Career Services Specialist Member Development

Position Title: Placement and Career Services Specialist
Supervisory Responsibilities: None
Budget Responsibilities: None
Department: Career Services
Reports To: Associate Director of Employer Engagement & CareerServices
FLSA Classification: Exempt
Date: May 2026

Organization Summary:
Civic Works strengthens Baltimores communities for people of all ages through education skills development and community service. Our AmeriCorps programs have significant community impact by tutoring and mentoring students creating vibrant community parks and gardens conserving energy in homes growing food for low-income residents rehabilitating abandoned houses engaging families in Baltimore City schools making homes safer for older adults and mobilizing volunteers.

Position Overview:
The Placement & Career Services Specialist plays a critical role in helping AmeriCorps participants secure quality jobs. This position oversees career readiness services participant support during job searches and employment placement. The Specialist cultivates and manages relationships with employer partners to expand opportunities for program graduates and ensures the delivery of high-quality workshops assessments and coaching.

Primary Responsibilities:
1) Build and strengthen employer partnerships

• Regularly prospect recruit vet and screen new employer partners offering quality jobs aligned with participant skills and interests.
• Build and maintain ongoing relationships with employer representatives to drive the hiring of participants.
• Collaborate with the Organizational Development Manager and employer engagement team to design and implement job quality improvement initiatives advancing workplace practices that support graduate hiring retention and advancement.
• Document all participant and employer interactions and outcomes in the Salesforce database.
• Collect employer feedback and work with the Associate Director Career Services team and Member Development team to improve program effectiveness.

2) Job Readiness Services

• Develop and deliver employment readiness and professional development workshops and individualized coaching on resume writing interview preparation and workplace professionalism collaborating with the Senior Career Navigator and program staff to refine curricula over time.
• Provide support to participants as they apply for jobs and navigate the screening processes.
• Hold regular 1:1 coaching sessions that guide each participants professional development and pathway to employment.

3) Participant Placement

• Partner with each participant to build an individualized placement support plan and 30-day exit plan assessing readiness documenting progress through portfolios of assessments certifications and credentials and guiding their transition into employment.
• Match participants with job opportunities that align with their skills interests and aspirations.
• Lead regular job search workshops and mock interviews for current participants and graduates adapting content to evolving needs and employment goals.
• Enter case notes and employment milestones into Salesforce tracking engagement application progress and placement metrics.

4)Post-Exit Employment Retention

• Provide retention support for graduates during their first year post-exit including career coaching and financial resource navigation.
• Advocate for graduates with employers parole/probation agents and other external systems.
• Document all graduate interactions and retention outcomes in Salesforce.
• Help facilitate feedback loops between graduates and employers supporting both improved job performance and employer practices.

Secondary Responsibilities:

• Assist with participant recruitment and screening processes.
• Collect participant narratives and success stories in order to integrate into partnership engagement outreach and recruitment and reporting.
• Conduct periodic reviews and audits of records in Salesforce to verify accuracy completeness and compliance with program standards.

Education and Experience:

• Minimum of 4 years experience in workforce development employer engagement case management recruitment or a related field.
• Strong computer and notetaking skills including proficiency with tracking data in Salesforce or another CRM software and Google Workspace applications (Docs Sheets etc.).

Skills and Abilities:

• Excellent relationship-building skills with employers participants and community partners.
• Ability to manage multiple projects prioritize tasks and work independently under tight deadlines.
• Excellent verbal written and interpersonal communication skills.
• Demonstrated ability to meet goals and achieve success in independent and collaborative work settings.
• Strong problem-solving skills with the ability to create and implement innovative solutions.
• Able to weigh multiple perspectives and bridge gaps between employers and graduates.
• Ability to adhere to a strict guideline of keeping and maintaining confidential information.
• Ability to establish and maintain effective coaching relationships with program participants.
• Have a valid drivers license and be able to travel to offsite meetings with employers.

Work Environment & Physical Demands:

• Work schedule is typically Monday-Friday 8am - 4:30pm with occasional evenings or weekends as needed. Occasional travel to offsite meetings with employers.
• This position is eligible for a hybrid schedule. Candidates must be able to commute to the Baltimore City office at least four days per week with the option to work remotely up to one day per week.
  • During the 90-day orientation period additional in-office days will be required. This arrangement is subject to change based on organizational needs and may be adjusted to include additional in-person time.