Physician Liaison
Job Location:
Chicago, IL - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
At Insight Hospital and Medical Center Chicago we believe there is a better way to provide quality healthcare while achieving health equity. Our Chicago location looks forward to working closely with our neighbors and residents to build a full-service community hospital in the Bronzeville area of Chicago; creating a comprehensive plan to increase services and meet community needs. With a growing team that is dedicated to delivering world-class service to everyone we meet it is our mission to deliver the most compassionate loving expert and impactful care in the world to our patients. Be a part of the Insight Chicago team that provides PATIENT CARE SECOND TO NONE! If you would like to be a part of our future team please apply now!
Job Summary:
The Physician Liaison Services (PLS) Coordinator is responsible for managing new and existing accounts that are referred to Insight from external providers. This role interacts with high level Physicians and Managers so a candidate with a strong sense of professionalism is desired. Day to day duties of this role includes but is not limited to scheduling appointments obtaining missing information and being the main representative/ambassador between the referring physician/clinic and Insights services. The ideal candidate must be organized have strong interpersonal and communication skills along with understanding the importance of maintaining and building strong foundational relationships. These duties are to be performed in a highly confidential manner in accordance with the mission values and behaviors of Insight. Employees are further expected to provide a high quality of care service and kindness toward all patients staff physicians volunteers and guests.
Duties:
Maintain positive physician relationships; exercises discretion and judgment during and after hours when Physicians (customers) may inquire concerning sensitive information
Ability to expedite patient scheduling from referring physicians as needed
Proactively connects patients and customers with resources they may need (medicaid food stampsetc)
Identify and bridge any gaps between the referring provider and Insight; performs future analysis in how to overcome future obstacles in these gaps
Provides constant communication to external providers in order to streamline the process of sending referrals; troubleshoots any issues that may arise independently and escalates as needed
Comforts and supports patients through anticipating potential patient anxieties answers patient questions and directs patient to resources as needed
Records and collects patient information for follow-up appointments
Performs data entry activities to help update the Marketing Tracking System
Protects patient rights by maintaining confidentiality of personal and financial information and HIPAA compliance at all times
Extends excellent patient care to ensure patient comfort and satisfaction
Performs other duties and tasks as assigned
Qualifications:
Able to provide eligibility for employment for any U.S. employer
High school diploma or general education degree (GED) required; Associate/Bachelors Degree strongly preferred in the areas of Business Marketing Healthcare Management or related field.
1 years of relevant customer service experience
Ability to have reliable transportation and potentially operate a company vehicle to travel to clinics
Active Drivers License
Ability to work with Microsoft office (excel word etc)
Excellent interpersonal skills
Superior Phone etiquette and communications skills
Proficiency with computers preferably strong typing skills
Demonstrated skills in verbal and written English communications for safe and effective patient care and to meet documentation standards.
Ability to work with technology to receive/process referrals
Ability to smile converse and engage actively with customers
Ability to read work orders and/or receive verbal instructions
Knowledge of medical terminology
Ability to multitask and move between responsibilities in fluid manner
Ability to problem solve independently
Ability to relate and work effectively with others.
Friendly empathetic & respectful
Reliable in work results timeliness & attendance
Ability to relate to and work effectively with a wonderfully diverse populace
Able to work in a fast-paced and stressful environment while maintaining positive energy
Able to work under pressure and in situations that benefit from patience tact stamina and endurance
Detailed oriented conscientious and committed to precision in work results
Committed to contributing to a positive environment even in rapidly changing circumstances.
Is aware of standards and performs in accordance with them.
Physical Requirements:
May be expected to lift up to 15 - 50 pounds with assistance. May be expected to push or pull 30 - 100 pounds with assistance.
Work is of medium demand; walking or standing most of the time while on duty.
Visual and auditory acuity and manual dexterity essential to performing designated duties required. Optimal auditory acuity required.
Manual dexterity involving the handling of equipment and supplies is essential to performing assigned duties.
Physical conditions are clean neat and well lit.
May be subjected to unpleasant sights and odors stressful situations and hazardous or infectious agents where judgment as to precautions needed to be taken is essential. Climate control and ambient temperature variances may be experienced and required by patient care and needs of the patient care team.
Exposure to limited amounts of radiation hazardous chemicals or substances and infectious disease processes are a possibility
Hours of duty may be irregular or unexpectedly extended due to the requirements of the clinical schedule and department needs
OSHA Exposure Classification:
Job Category III. Tasks/activities do not entail predictable or unpredictable exposure to blood or other body fluids to which universal precautions apply.
- Paid Sick Time - effective 90 days after employment
- Paid Vacation Time - effective 90 days after employment
- Health vision & dental benefits - eligible at 30 days following the 1st of the following month
- Short and long-term disability and basic life insurance - after 30 days of employment
Insight Employees are required to be vaccinated for COVID-19 as a condition of employment subject to accommodation for medical or sincerely held religious beliefs. Insight is an equal opportunity employer and values workplace diversity!
Required Experience:
IC
About Company
Discover Flint Neurology, expert Pain Management in Flint, Orthopedic surgeons in Flint, and many more top-tier insight’s patient care second to none for all your needs. Contact (810)732-8336
