Phoenix, AZ Service Now Technology Lead

Job Summary ServiceNow Technical Lead (AtoZ Arizona Portal)

- Serve as primary technical owner for the AtoZ ServiceNow implementation ensuring platform quality performance and scalability.
- Oversee and manage technical backlog in Jira including enhancements bugs maintenance and modernization tasks.
- Review and validate solution architecture workflows and technical decisions from vendor development teams.
- Provide hands-on configuration/development support for troubleshooting and validating platform behavior.
- Act as main technical point of contact between AtoZ maintenance and vendor development teams.
- Review vendor designs technical documentation and solutions to ensure alignment with best practices and program goals.
- Participate in procurement cycles by evaluating vendor SOW responses and technical proposals.
- Support agency onboarding with technical expertise on ServiceNow features (notifications workflows catalog use routing).
- Collaborate with Identity Platform and agency tech teams to ensure successful authentication attribute flow and notifications.
- Translate business priorities into technical execution plans in partnership with the Program Manager.
- Lead planning for platform upgrades modernization and release cycles.
- Ensure compliance with accessibility security and state technology policies and standards.
- Actively participate in agile ceremonies such as Sprint Planning Backlog Refinement Standups Reviews and Retrospectives.
- Prepare technical stories acceptance criteria and testing requirements.
- Maintain technical documentation including diagrams workflow maps and configuration details.
- Recommend and implement improvements for platform stability performance and scalability.
- Stay updated on ServiceNow roadmap and new platform capabilities.

Required Qualifications:
- 5 years ServiceNow experience (developer architect or technical lead).
- Experience with ServiceNow Public Sector Digital Services (PSDS) modules.
- Strong knowledge of ServiceNow architecture configuration scripting and best practices.
- Experience overseeing vendor/external technical teams.
- Ability to translate business requirements into technical execution.
- Strong communication skills for both technical and non-technical audiences.

Preferred Qualifications:
- Experience with ServiceNow Notifications Catalog Items Flow Designer Integration Hub.
- Agile/iterative development experience.
- Understanding of integrations identity (SSO OIDC SAML) APIs (JSON REST).
- Experience in government/public sector environments.
- Involvement in technical evaluations during procurement.
- Knowledge of platform upgrade/release management.
- Experience with cross-system integrations and technical documentation.

Location & Work Details:
- 100% remote but must be local to Phoenix AZ and available for in-person interviews.
- Must be eligible to convert to a full-time employee; no visa sponsorship.
- Must pass background and drug screening.

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Note: This summary can be adjusted for a resume job posting or intake purposes as needed.