Pharmacy Technician II

Under the supervision of the Director and the direction of the Specialists in Poison Information the Pharmacy Technician II - Provider provides assessment and management advice and follow-up for emergency and informational telephone calls from the public made to the California Poison Center System at Valley Childrens Hospital in Madera CA. The calls received from the public may include issues such as toxicity of drugs household chemicals plants venomous and environmental chemicals.

The Pharmacy Technician II - Provider (PT II - P) is responsible for:

initial management advice and follow-up for emergency and informational telephone calls from the public to the poison control center (Madera Division of the California Poison Control System (CPCS)).
with the direction of Specialists in Poison Information and according to policy and guidelines of the CPCS under the supervision of the Medical and Managing Directors.
and triaging calls to other staff as specified in the CPCS policies and procedures.
all consultations in an electronic medical record.
in the development of written materials as requested.
referrals to and alerting governmental agencies when appropriate.

DUTIES & ESSENTIAL JOB FUNCTIONS

Identify the functions or tasks that employees in the job perform. The essential functions should state the purpose of the work and the results to be accomplished rather than how the function is performed. Of the tasks listed what percentage of time is devoted to each The more time employees spend on a function the more likely it is that the function is essential. Generally include those functions that account for 10% or more of the work i.e. key items that contribute significantly to the achievement of the job. The functions should add up to 100%.

Required Qualifications:

• Excellent verbal communication skills

• Knowledge of medical and pharmaceutical terminology

• Ability to exercise appropriate judgment with policies and triage calls to other hotline staff

• Experience working in a poison center or managing emergency health related calls

• Proficiency in Word Excel Outlook Internet Explorer and database record entry and retrieval

• Excellent demonstrated record of attendance and punctuality

• Demonstrated ability to organize and manage time efficiently and productively

• Excellent oral written interpersonal and problem-solving skills

• Ability to handle staff patient and student issues with tact diplomacy and confidentiality

• Attention to detail and willingness to learn

• Ability to function with minimal supervision

• Ability to receive instructions and constructive feedback

Preferred Qualifications:

• BA or BS or Health Care or EMS background (EMT paramedic LVN pharmacy technician PA 911 dispatcher nursing assistant)