Pharmacy Program Manager (Outpatient Education, Training, and Operational Efficiency)

VA Careers - Pharmacy: are but not limited to:

• Leads initiatives to improve efficiency patient access service quality regulatory compliance and Veteran satisfaction.
• Evaluates workflows and processes to identify improvements in prescription processing medication access workload management communication and customer service.
• Develops and monitors standardized workflows across all outpatient pharmacies.
• Collaborates with leadership to address workflow challenges and service gaps.
• Assists with initiatives related to prescription processing refill management patient communication medication shortages discharge prescriptions mail pharmacy operations and Community Care prescriptions.
• Analyzes operational metrics and feedback to recommend process improvements.

• Leads operational projects from concept to implementation and evaluation.
• Develops project charters plans timelines communication strategies and performance measures.
• Coordinates multidisciplinary workgroups and monitors project progress.
• Supports local VISN and national initiatives affecting outpatient pharmacy operations.
• Facilitates stakeholder engagement and change management.
• Evaluates project outcomes and coordinates pilot programs and operational testing.

• Develops revises implements and maintains pharmacy policies SOPs workflow maps job aids and guidance documents.
• Ensures alignment with VHA directives accreditation standards and regulatory requirements.
• Coordinates review and approval processes for policies.
• Standardizes workflows while accounting for site-specific requirements.
• Evaluates compliance and identifies opportunities for improvement.

• Develops and coordinates education and training programs for outpatient pharmacy operations.
• Creates onboarding programs and competency assessment tools.
• Coordinates initial annual and remedial competency assessments.
• Provides education on new workflows policy updates operational initiatives medication safety and regulatory requirements.
• Maintains training records and evaluates program effectiveness.
• Promotes continuous learning and staff development.

• Leads and participates in performance improvement initiatives.
• Conducts audits workflow assessments and compliance reviews.
• Assists with accreditation surveys and regulatory assessments.
• Collaborates with Quality Management and Patient Safety to address operational risks.
• Participates in root cause analyses and corrective actions.
• Monitors performance measures and develops recommendations for improvement.
• Supports medication safety Veteran experience and operational reliability.

• Maintains effective relationships with staff and stakeholders.
• Serves as liaison for outpatient pharmacy operations and process improvement.
• Facilitates meetings and collaborative discussions.
• Communicates operational information clearly and provides consultation on workflow design and policy interpretation.
• Develops communication plans and responds to stakeholder inquiries.
• Promotes collaboration accountability transparency and shared ownership of outcomes.

• Conducts drug therapy monitoring including assessment of appropriateness allergies therapeutic duplication adherence interactions and clinical/lab data.
• Monitors controlled substance utilization and intervenes where abuse potential is demonstrated.
• Performs medication reconciliation and patient education.
• Addresses medication-related issues and promotes cost-effective care.

• Maintains proficiency in key operational areas and serves as backup pharmacist as needed.
• Oversees pharmacy technical staff work.

• You must be a U.S. Citizen to apply for this job.
• All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA.
• Selective Service Registration is required for males born after 12/31/1959.
• Must be proficient in written and spoken English.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7 2025 drivers licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• Complete all application requirements detailed in the Required Documents section of this announcement.

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

HPTs who are on track to graduate/complete the requirements should respond as if they have met the requirements. Provide details in the narrative sections of the assessment.

Basic Requirements:

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• English Language Proficiency: Pharmacists must be proficient in spoken and written English as required by 38 U.S.C. 7402(d) and 7407(d).
• Education: (1) Graduate of an Accreditation Council for Pharmacy Education (ACPE) accredited College or School of Pharmacy with a baccalaureate degree in pharmacy (BS Pharmacy) and/or a Doctor of Pharmacy (Pharm.D.) degree. Verification of approved degree programs may be obtained from the Accreditation Council for Pharmacy Education 20 North Clark Street Suite 2500 Chicago Illinois 60602-5109; phone: or through their Web site at: (NOTE: Prior to 2005 ACPE accredited both baccalaureate and Doctor of Pharmacy terminal degree program. Today the sole degree is Doctor of Pharmacy.)
• (2) Graduates of foreign pharmacy degree programs meet the educational requirement if the graduate is able to provide proof of achieving the Foreign Pharmacy Graduate Examination Commission (FPGEC) Certification which includes passing the Foreign Pharmacy Graduate Equivalency Examination (FPGEE) and the Test of English as a Foreign Language Internet-Based Test (TOEFL iBT)
• Licensure: Full current and unrestricted license to practice pharmacy in a State Territory Commonwealth of the United States (i.e. Puerto Rico) or the District of Columbia. The pharmacist must maintain current registration if this is a requirement for maintaining full current and unrestricted licensure. A pharmacist who has or has ever had any license(s) revoked suspended denied restricted limited or issued/placed in a probationary status may be appointed only in accordance with the provisions in VA Handbook 5005 Part II Chapter 3 section B paragraph 16. (Exception: Non-licensed pharmacists who otherwise meet the eligibility requirements may be given a temporary appointment at the entry level as a Graduate Pharmacist under the authority of 38 U.S.C. 7405(c)(2)(B). The appointing official may waive the requirement of licensure for a period not to exceed 2 years for a pharmacist that provides care under the supervision of a licensed pharmacist. For grade levels above the GS-11 the candidate must be licensed.)
• Exception: Non-licensed pharmacists who otherwise meet the eligibility requirements may be given a temporary appointment at the entry level as a Graduate Pharmacist under the authority of 38 U.S.C. 7405(c)(2)(B). The appointing official may waive the requirement of licensure for a period not to exceed 2 years for a pharmacist that provides care under the supervision of a licensed pharmacist. For grade levels above the GS-11 the candidate must be licensed.

• Experience leading quality improvement and patient safety initiatives that incorporate staff education.
• Proven ability to evaluate automated systems and operational workflows.
• Strong capability to independently plan organize and perform data collection interpretation and analysis.
• Skilled in identifying and resolving issues including recommending alternative approaches or corrective actions.
• Comprehensive understanding of Department of Veterans Affairs and VA North Texas Health Care System policies and procedures.
• Proficient in performing data analytics including querying extracting cleaning and organizing information from key pharmacy databases to inform workflow and operational recommendations.
• Experience creating and/or reviewing training and educational materials for pharmacy staff.