Pharmacy Benefit Manager Operations Analyst

At Blue Cross and Blue Shield of Minnesota we are committed to paving the way for everyone to achieve their healthiest life. We are looking for dedicated and motivated individuals who share our vision of transforming healthcare. As a Blue Cross associate you are joining a culture that is built on values of succeeding together finding a better way and doing the right thing. If you are ready to make a difference join us.

• Core responsibilities will involve operational management and oversight of certain aspects of the Pharmacy Benefit Manager(s) (PBM) and other vendor(s).
• Manage and oversee Medicare Part D requirements and corresponding operational processes. Including but not limited to member escalation management pharmacy claims analysis and reporting.
• Draft and maintain policies related to core job responsibilities.

• Collaboratively work with internal and external partners clients and vendors.
• Intake manage and resolve inquiries issues or requests for information received from members groups Clients CMS/DHS and/or any other channel.
• Performs additional responsibilities consistent with the scope and level of the role as assigned.

• 3 years of related health services professional experience.
• Bachelors degree; in lieu of a degree an additional two years of relevant experience beyond the qualifications listed above may be accepted.

• Ability to tailor communication to varied audiences actively listen to uncover requirements and ensure accurate and timely information exchange.
• Ability to analyze information identify patterns and root causes and collaborate with partners to implement practical solutions.
• Ability to leverage technology to tailor communications to varied audiences listen to uncover needs analyze root causes and collaborate on practical solutions.
• Demonstrated curiosity and willingness to leverage emerging technologies including artificial intelligence (AI) and automation tools to improve operational efficiency data analysis reporting and decision-making.
• Ability to effectively organize work balance competing priorities and manage time across multiple responsibilities and deadlines.
• Experience and knowledge of pharmacy operations including PBM health plan retail specialty or medical pharmacy.
• Experience in triaging and resolving inquiries associated to claims and benefits.
• Experience working with Medicare.
• Experience working with members/clients/patients on the phone.
• Demonstrated project management and strategy development skill set.

Role designation definition:

• Teleworking is working full time remote.
• Hybrid is a minimum of 2 days onsite.
• Onsite is full-time onsite.

Anchored in Connection

Our hybrid approach is designed to balance flexibility with meaningful in-person connection and collaboration. We come together in the office two days each week most teams designate at least one anchor day to ensure team interaction. These in-person moments foster relationships creativity and alignment. The rest of the week you are empowered to work remote.

Pay is based on several factors which vary based on position including skills ability and knowledge the selected individual is bringing to the specific job.

We offer a comprehensive benefits package which may include:

• Medical dental and vision insurance

• Life insurance

• 401k

• Paid Time Off (PTO)

• Volunteer Paid Time Off (VPTO)

• And more

To discover more about what we have to offer please review our benefits page.

At Blue Cross and Blue Shield of Minnesota we are committed to paving the way for everyone to achieve their healthiest life. Blue Cross of Minnesota is an Equal Opportunity Employer and maintains an Affirmative Action plan as required by Minnesota law applicable to state contractors. All qualified applications will receive consideration for employment without regard to and will not be discriminated against based on any legally protected characteristic.

Individuals with a disability who need a reasonable accommodation in order to apply please contact us at:

Blue Cross and Blue Shield of Minnesota and Blue Plus are nonprofit independent licensees of the Blue Cross and Blue Shield Association.

Physical requirements.