Permits Technician

Salary Range: $40609 - $65381

The purpose of this classification is to accurately process and record building permit applications and payments.

Essential Functions: The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar related or a logical assignment for this classification. Other duties may be required and assigned.

Performs customer service functions by telephone email and in person; provides information and assistance related to division services activities procedures fees forms or other issues; assists the public in completing applications and other forms as needed; responds to questions/complaint; researches problems; and initiates problem resolution.

Processes permit applications for all work requiring inspections or permits and Certificates of Occupancy; reviews applications for accuracy/completeness; verifies proper County business licensure state licensure home builders licensure zoning designations etc.; accepts construction plans and plan documents associated with permit processing; and enters information into database.

Issues over the counter permits for residential repairs residential alterations mechanical electrical and plumbing permits; processes applications for the approval of new construction additions signs special administrative permits Watershed reviews and inspections Fire Marshal reviews and inspections; verifies state/local licenses when applicable; ensures paperwork is complete and filed; ensures information is entered into database; and submits completed permit to customer.

Receives moneys in payment of permit fees; calculates permit fees; records transactions issues receipts and forwards revenues as appropriate; prepares/updates daily administrative report of base fees; reports daily count of permits issued each day and payments collected; and submits reports to finance department.

Processes contractor registrations; issues and renews registration for a variety of contractors including electrical and low voltage plumbing sprinkler suppression and HVAC; and verifies state and business licenses.

Supplemental Information Specific to Planning & Sustainability:

Support in tracking of escalation within the Planning app. This role assists with navigating the permitting process by researching and ensuring a solution if found on how to move all projects through the permitting pipeline. All applications comply with DeKalb County codes ordinances and development regulations.

Serves as a frontline representative for the Planning and Sustainability Division and plays a critical role in researching each project in Hansen and Project Dox system. The is a liaison role that will facilitate a close working relationship between people and organizations.

Key Responsibilities:

Receive review and research escalation issue reported to Planning & Sustainability.

Conduct preliminary research for completeness and compliance with applicable codes ordinances and regulations.

Provide assistance and information to managers developers property owners engineers and the public regarding permit requirements submittal procedures and development standards.

Coordinate permit review and routing to appropriate internal departments and external agencies.

Maintain and update escalation/issue tracking systems and databases.

Minimum Qualifications: High School diploma or GED required; one year of experience in customer service; or any equivalent combination of education training and experience which provides the requisite knowledge skills and abilities for this job.

Specific License or Certification Required: Must possess and maintain a valid Georgia drivers license

Preferred:

ICC Permit Technician certification