Performance Quality Analyst Manual QA Analyst

Role Descriptions: Role SummaryThe Performance Quality Analyst is responsible for ensuring high standards of service quality operational consistency and risk mitigation within the Institutional Retirement Client Services function at Banner Life. This role focuses on quality assurance performance monitoring and data-driven insights to support fair customer outcomes and continuous process ResponsibilitiesQuality Assurance ControlConduct quality assurance (QA) assessments and control testing in adherence to the companys Quality FrameworkEvaluate transactions processes and service interactions for accuracy compliance and consistencyEnsure proper documentation and audit trails are maintainedPerformance MonitoringMonitor individual and team performance metricsIdentify trends process gaps and risk areasDevelop insights to improve service quality and operational efficiencyCoaching FeedbackProvide clear structured and constructive feedback to analysts and team membersPartner with managers to deliver coaching sessions and improvement plansDrive accountability and enhance performance standardsData Analysis ReportingAnalyze customer data QA results and performance trendsPrepare and present actionable insights and dashboards for stakeholdersSupport decision-making through data-driven recommendationsContinuous ImprovementCollaborate with cross-functional teams to identify test and implement process improvementsContribute to process documentation SOPs and quality standardsSupport initiatives focused on operational excellence and customer outcomesCompliance Risk ManagementEnsure adherence to regulatory compliance and internal risk standardsParticipate in internal and external auditsIdentify and escalate potential control gaps and compliance risksRequired QualificationsExperience510 years of experience in Quality Assurance Operations or RiskControl rolesExperience in financial services insurance or pensions (preferred)EducationBachelors degree in Business Finance Analytics or related fieldTechnical SkillsStrong proficiency in data analysis and reportingAdvanced Microsoft Excel skills (pivot tables formulas data analysis)Experience with QA tools dashboards or reporting platformsUnderstanding of quality frameworks audit processes and controls
Essential Skills: Manual Tester

Skills: Manual Testing Processes and ManagementFunctional Testing
Experience Required: 6-8


Top 3 Required Skills:
1. Strong experience in manual testing methodologies
2. Ability to analyze requirements and create test cases
3. Experience with defect tracking/test management tools (JIRA ALM Azure DevOps)

Top 3 Preferred Skills:
1. Experience in financial services / insurance domain
2. Strong documentation and reporting skills
3. Understanding of SDLC and Agile methodologies
Education Requirements:
Bachelors degree in Computer Science Information Technology Business or related field
Years of Experience:
5 10 years in Manual Testing / Quality Assurance

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