People Operations Lead (Senior Manager)

Who We Are

2nd Order Solutions (2OS) is a boutique consulting firm that provides outstanding results in the credit and risk industry to clients all over the offer a casual office environment hybrid work schedules (spend at least 50% of your time in the office) competitive medical dental vision and retirement benefits and a team-oriented environment where our associates genuinely enjoy working together.

Our goal is to make 2OSa great placeto work for all and our passion is our people. We never settle for good enough as we constantly strive to continue growing as a business for our team and to create an environment rooted in development and growth.

Overview

ThePeople Operations Lead will be a key member ofthe Staff team at 2OS responsible for managing and optimizing core human resources functions with a focus on benefits administrationHRIS managementpayroll and performance management. This role will serve as the primary point of contact for employee experience-related processes ensuring that systems and programs are efficient compliant and aligned with company values.

The ideal candidate is detail-orientedand proactive owningHR operations in a smallbusinesswithastrong emphasis on confidentiality employee support and continuous improvement ofpeopleprocessesas we continue to grow.

KeyResponsibilities

Total Rewards Administration

• Own administration of all employee benefits programs including health dental vision 401(k) and other retirement offerings

• Serve as the primary liaison with our benefits brokers and vendors

• Manage open enrollment processes including employee education and communications

• Ensureaccuratesetup and maintenance of employee benefit elections in HRIS/payroll systems

• Monitor benefitsutilizationand recommend improvements to plan design and cost efficiency

• Ensure compliance with applicable regulations (e.g. ACA ERISA COBRAetc.)

• Support employees with benefits-related questions and issue resolution

• Support semi-annual compensation benchmarking and review

Payroll Coordination

• Coordinate and process semi-monthly payroll across multiple states

• Ensureaccuratepayroll inputs including benefit deductions bonuses reimbursements and adjustments

• Maintain payroll records and ensure compliance with federal state and local requirements

• Partner with Finance on reconciliation of payroll including retirement contributions and benefit deductions

• Support setup of payroll tax registrations in new states as needed

• Continuouslyimprovepayroll processes for accuracy and efficiency

HRIS Administration & Systems Ownership

• Serve as the administrator of the companys HRIS (Paylocity)

• Own system configuration data integrity user access and reporting

• Ensureaccurateandtimelyupdates across employee records compensation benefits and payroll data

• Partner with Finance and leadership to improve reporting and data visibility

• Evaluate and implement system enhancements integrations and new features

• Troubleshoot system issues and serve astheinternal expert on HR technology

Performance Management

• Own and continuously improve the companys performance management processes

• Coordinate performance review cycles including timelines tools and communications

• Track performance outcomes andidentifytrends to inform leadership decisions

• Update existing and build out descriptions for new roles / job families

Other:

• Support broader team initiatives as needed including coordinating offsites identifying and managing guest speakers recruiting and facilitating access to training and professional development opportunities

• Serve as an HR consultant to a defined level of consultants providing guidance on performance employee relations and development