People Operations Lead

Valon is the leading AI platform for mortgage servicing building the AI-native operating system for regulated finance.

Before providing the system of record that powers the entire industry we built and ran our own mortgage servicer on it. That gave us a real regulated environment to prove our technology could replace the mainframe systems servicers have used for decades. Carrington acquired that servicer and adopted ValonOS as its core platform allowing us to focus entirely on scaling our SaaS platform.

ValonOS is now on track to power 1 in 6 U.S. mortgages across major mortgage servicers like Newrez Carrington and ServiceMac. Every process on the platform is structured and programmable enabling our AI agents to perform core servicing work like handling payments escrow and homeowner questions directly within the systems controls.

We recently raised a $150 million Series D at a $2.3 billion valuation by new investor Ribbit Capital with continued support from existing backer a16z amongst others.

Were looking for a senior systems-minded People Operations Lead to run and improve the processes that support our employees from signed offer through offboarding.

This is a hands-on player-coach role. Youll personally own critical People Ops workflows coach and develop teammates and use better systems automation and AI to make the function more scalable and effective. Youll partner closely with the rest of the People team including HR Recruiting and cross-functional partners like IT Legal Finance and Workplace.

• Own onboarding from signed offer through a smooth new-hire experience.

• Manage offboarding transfers leaves of absence employment changes contractor processes and other lifecycle events.

• Ensure employee data documentation and cross-functional handoffs are accurate and timely.

• Build clear consistent processes that work for employees managers and internal partners.

• Own Rippling as a source of truth for employee data and People Ops workflows.

• Maintain HRIS data integrity permissions documentation and operational reporting.

• Own end-to-end multi-state payroll including accurate and timely processing payroll tax compliance and management of state and local payroll tax registrations and accounts. Partner with Finance and payroll providers to resolve issues.

• Identify opportunities to improve workflows integrations and self-service.

• Maintain accurate records and audit-ready documentation.

• Own day-to-day benefits administration employee support and vendor coordination.

• Support renewals open enrollment plan changes and ongoing benefits communications.

• Coordinate leave-related processes and ensure employees receive timely accurate guidance.

• Partner with Total Rewards and external providers to resolve issues and improve the employee experience.

• Manage workers compensation coverage renewals audits and claims coordination with brokers carriers and internal partners.

• Coordinate immigration and work authorization processes with employees outside counsel and relevant vendors.

• Track cases deadlines documentation and employee communications.

• Ensure processes are organized timely and handled with appropriate confidentiality.

• Escalate legal questions to Legal or outside counsel rather than providing legal advice.

• Set the vision and priorities for People Ops aligned with company needs and the broader People teams goals.

• Build and execute a roadmap of programs and projects translating priorities into clear owners milestones and measures of success. Adjust sequencing as business needs change.

• Coach and develop People Ops teammates through regular feedback training quality review and increasing ownership.

• Create playbooks operating standards and quality controls that help the team work consistently.

• Balance roadmap execution with day-to-day operations ensuring clear priorities and reliable coverage.

• Stay close enough to the work to handle complex issues and model excellent execution.

• Identify repetitive or error-prone People workflows and redesign them.

• Build and maintain automations using no-code low-code workflow and AI tools.

• Improve the connection between Rippling and other systems used by Recruiting IT Finance and the People team.

• Measure whether process improvements are reducing manual work and improving accuracy or employee experience.

• 7 years of experience in People Operations HR Operations or a related function.

• Meaningful experience owning broad People Ops responsibilities in a scaling organization.

• Deep hands-on experience administering and optimizing Rippling.

• Strong experience with benefits administration renewals enrollment vendors and employee support.

• Experience coordinating immigration and work authorization processes with outside counsel or an immigration provider.

• Hands-on experience owning end-to-end multi-state payroll including payroll taxes registrations and account management.

• Experience with HRIS data integrity compliance documentation and employee lifecycle operations.

• Demonstrated examples of building and implementing automation in People workflows.

• Experience coaching or developing People Ops teammates.

• Strong cross-functional judgment and communication skills.

• High discretion attention to detail and comfort handling sensitive employee information.

• A hands-on operating style: you enjoy improving the system while still doing the work.

• Experience supporting compensation or performance-cycle operations.

• Compensation benchmarking job architecture or compensation administration experience.

• Experience setting up and supporting international employees through an employer of record (EOR).

• Multi-state compliance experience.

• Experience building integrations reporting workflows or employee self-service tools.

• Experience using APIs or more technical automation tools.
  

• Compensation: competitive base salary range of $160K-$200K with a meaningful stake in the company via equity and 401k plan.

  • This Base Compensation pay range applies to our New York City located staff and may differ according to location.

• Health & well-being: well invest in your physical and mental well-being with comprehensive medical dental & vision benefits

• Commuter benefits: We offer pre-tax deductions for public transportation rideshare services and parking expenses to make your commute more affordable and convenient

• Grow together: Company wide orientation for you to successfully onboard and other learning & development opportunities including regular review cycles that feature 360 degree feedback

• Play together: quarterly budgets for team and company outings. Use it for team swag cooking classes or team dinners!

• Generous time off: flexible paid time off sick days and 11 company holidays

• Baby bonding time!: 12 weeks off for both birthing and non-birthing parents - fully paid so you can focus your energy on your newest addition

Throughout the interview process please remember that emails will only be from email addresses. We will never ask for any personally identifiable information during the interview process itself. Please reach out to if you have any requests to verify the authenticity of an outreach.

Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation national origin disability genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws. Valon makes hiring decisions based solely on qualifications merit and business needs at the time.

Required Experience:

Manager