People Experience Lead, Chicago HQ & Global Functions
Chicago, IL - USA
Job Summary
The People Experience Lead is responsible for the end-to-end HR service delivery acting as the interface between the functions/site on one side and shared services center/ workstream leads on the other. The Lead is responsible for continuously improving the employee experience for the Functions/ Chicago HQ site driving and enabling self-service supporting People Leads of Global functions & HQ HR Operations flagging key business requirements as well as building strong relationships with Functions and People Services stakeholders.
Key Responsibilities:
Collaborates across the BU to ensure People Services strategy is aligned to the BU needs and drives the strategy implementationat BU/Functional/ site level.
Responsible for the end-to-end HR service delivery (ongoing onboarding local learning delivery time & attendance performancemanagement ER/ LR local query resolution etc..) for the BU/Functional/ site level.
Key point of contact to employee and managers for HR related queries self-service transactions HR portal navigation policyinterpretation and process support requiring face-to-face interaction and hard copy documentation. Acts as a key interfacebetween the business unit and shared service center; promoting self-service flagging BU requirements to SSC and advising theBusiness on SSC support.
Leads BU Squads consisting of local People Experience Advisors Talent Acquisition Lead/ Advisors as well as centrally locatedEmployee Life Events teams to ensure BU needs are met in an efficient and effective way.
Leads and oversees Employee Relations service delivery where not supported by Shared Services/ delivered by the PeopleExperience Advisors.
Promotes the HR operating model within the BU and seeks the right balance between efficient service delivery and tailoredemployee experience. Acts as point of escalation for Functional Leadership Team Uses Business Unit knowledge to identifyspecific BU requirements and applies this in service delivery.
Continuous Improvement: Responsible for application of the service delivery model and end-to-end process framework for theBU; driving continuous improvement through benchmarking to provide efficient effective and compliant People Services with anemployee driven culture. Takes a continuous improvement focus to ensure great employee experience for all employees within aBU as well as more and more efficient service delivery.
Support to People Lead responsibilities Chicago HQ & Global Functions
People Strategy & Operating plan Org design and Structure Workforce planning: Support towards review of external & internal
practice and analytics. Proactively engage during Org design planning and implementation phase. Support towards Tracking on
the organization dynamics & analytics along the year.
Strategic Talent Management: Promote Self-service and provide STR Analytics support to PLs as needed and build capability to
navigate Workday. Support PLs towards End of program placement as part of Early careers program.
Culture & Engagement: Support PLs towards driving Engagement participation communication focus group discussions
Engagement activation via site specific Culture/ ERG activities Townhalls coordination neighborhood partnerships etc.
Capability & Life cycle events: Support PLs in key Capability program delivery & activation JBA refresh PT Careers People Teamsite updates & communication
Qualifications:
Bachelors degree (preferred specialization will be HR psychology Management information systems)
At least 5 yrs of experience (HR business partnering Talent Mgmt. Talent Acquisition People Services/operations etc..)
Working in a project-driven organization
Managing multiple and diverse stakeholders
Previous HR Experiences (HRBL/TA/ PE/COE)
Change management and governance processes.
Influencing and communicating with others
Presentation skills
Compliance and controls (experience in audits or part of programs)
Working effectively in a constantly changing environment and using initiative and personal resourcefulness
The United States is the largest market in the Mondelēz International family with a significant employee and manufacturing footprint. Here we produce our well-loved household favorites to provide our consumers with the right snack at the right moment made the right way. We have corporate offices sales manufacturing and distribution locations throughout the U.S. to ensure our iconic brandsincluding Oreo and Chips Ahoy! cookies Ritz Wheat Thins and Triscuit crackers and Swedish Fish and Sour Patch Kids confectionery products are close at hand for our consumers across the country.
Mondelēz Global LLC is an Equal Opportunity Employer/Protected Veterans/Persons with Disabilities. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability protected Veteran status sexual orientation gender identity gender expression genetic information or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact for assistance.
For more information about your Federal rights please see; EEO is the Law Poster Supplement; Pay Transparency Nondiscrimination Provision; Know Your Rights: Workplace Discrimination is Illegal
About Company
Mondelēz International, Inc. empowers people to snack right in over 150 countries around the world. We're leading the future of snacking with iconic brands such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. ... View more