People Business Partner

About CharterUP. CharterUP is transforming the $450 billion group transportation and mobility market with an AI native platform that powers modern charter shuttle and emerging autonomous vehicle operations. Trusted by many Fortune 500 companies CharterUP connects enterprises institutions and event organizers to thousands of bus operators nationwide while increasingly serving as the operating system for large scale shuttle and transit programs across airports campuses industrial sites and major events.

Through real time availability transparent pricing intelligent routing and AI driven dispatch and optimization CharterUP replaces a fragmented and opaque industry with automation accountability and scale.

Why Join Us

• Innovative Impact: Be part of the team thats revolutionizing group travel setting new standards in an industry overdue for change.
• Growth Opportunities: As a hyper growth company and one of the fastest-growing companies recognized by Inc. theres no better time to join our dynamic growth-stage organization.
• Driven Team: Collaborate with some of the most driven minds in tech all while working in a remote-first environment with a tech hub in Austin TX.
• Funding and Stability: Our $60 million Series A funding was just the startwere poised for even greater expansion and you can be part of this exciting journey. CharterUp has achieved this growth profitability and efficiently ensuring long-term stability.

Title: People Business Partner

Reports to: Head of People

Location: Remote/Hybrid Austin TX

About the Role

CharterUP is looking for a hands-on People Business Partner who can connect company goals to the talent organization and leadership capabilities required to achieve them.

You will partner with leaders across the business to understand their priorities identify people and organizational risks and build practical solutions that improve performance. This is a builder role for someone who can move comfortably between strategic advising and hands-on execution - from workforce planning and talent reviews to manager coaching employee relations and process design.

The right person brings strong business judgment high ownership and a bias toward action. You can operate effectively in ambiguity build the right amount of structure for a growing company and turn business needs into clear people priorities without creating unnecessary complexity.

Responsibilities

• Partner with leaders to understand company and functional goals then work backward to identify the organization workforce and talent needed to deliver them.
• Build and execute organizational design workforce planning role clarity succession and leadership-development initiatives based on business needs.
• Build clear career frameworks leveling standards and promotion criteria in partnership with People leadership and Finance.
• Use workforce data including performance attrition engagement and talent movementto identify risks recommend action and measure results.
• Support restructures leadership transitions and other organizational changes through clear planning communication and disciplined execution.

• Build and own a lightweight company-wide performance-management program that connects individual and team goals to CharterUPs company and functional OKRs.
• Establish and run practical rhythms for goal setting ongoing feedback performance reviews calibration promotion decisions and talent planning.
• Create the tools guidance and training managers need to set clear expectations evaluate performance consistently develop talent and foster a high-performance culture.
• Use performance insights to identify high-potential talent capability gaps succession needs and areas requiring stronger leadership or organizational support.
• Coach managers through performance concerns conflict and other team challenges from early intervention through formal improvement plans and employment decisions.
• Manage employee-relations cases end to end including investigations findings recommendations documentation and resolution.
• Manage terminations accommodations leaves and other complex employee matters in partnership with Legal Payroll Benefits and People Operations.
• Identify recurring employee and management issues and address their root causes through coaching clearer expectations or process improvements.

• Build and improve practical People programs tools and operating rhythms that solve current business needs and can scale as CharterUP grows.
• Partner across People Finance Legal and business leadership to establish clear ownership and consistent execution.
• Ensure employee processes case documentation and records are accurate compliant and audit-ready.
• Balance strategic priorities with hands-on problem-solving stepping into operational details when needed and improving the underlying process afterward.
• Test refine and simplify programs based on business results leader feedback and employee experience.

Experience and Expertise

• 57 years of progressive HR experience including time as an HR Business Partner or senior generalist supporting business leaders.
• Experience working in a fast-growing high-change or startup environment where you have built or significantly improved People programs.
• Strong business acumen and the ability to connect company priorities to organization talent and workforce decisions.
• Experience with organizational design workforce planning performance management talent reviews and manager coaching.
• Hands-on employee-relations experience including investigations performance improvement plans terminations and complex employee matters.
• Working knowledge of applicable employment laws including FMLA ADA state leave requirements at-will employment and anti-discrimination statutes.
• Strong analytical written communication and documentation skills.
• Sound judgment discretion and the ability to build credibility quickly with leaders at all levels.
• High ownership comfort with ambiguity and the ability to move between strategy and execution.
• SHRM-CP/SHRM-SCP PHR/SPHR or equivalent certification preferred.
• Experience with HRIS and case-management tools such as Rippling AbsenceSoft or Wrangle preferred.

Recruiting Process

• Step 1 - Video interview with Talent Acquisition
• Step 2 - Video interview with the Hiring Manager
• Step 3 - Video interview(s) with other team members
• Offer & reference check
• Welcome aboard!

CharterUP is an Equal Opportunity/Affirmative Action Employer. We make all employment decisions including hiring evaluation termination promotional and training opportunities without regard to race religion color sex age national origin ancestry sexual orientation physical handicap mental disability medical condition disability gender or identity or expression pregnancy or pregnancy-related condition marital status height and/or weight.

CharterUP candidates and employees must reside in any of the following states; Arizona California Colorado Florida Georgia Hawaii Mississippi Missouri North Carolina New Hampshire Nevada New York Oklahoma South Dakota Tennessee Texas Utah Washington and Wyoming.

We believe great people can live anywhereand they deserve great benefits too. While offerings may vary slightly by location we prioritize hiring near our hubs in Austin Atlanta Miami and Denver as we grow our global team.

• Flexible Work Model: CharterUP operates as a remote-first company with select roles requiring regular in-office presence based on team and business needs. Role-specific expectations will be shared during the hiring process. U.S.-based employees may reside in any of our 19 approved states.
• Comprehensive Health & Wellness: Medical dental and vision insurance mental health support virtual care gym discounts and family-building the U.S. we cover 100% of premiums for employees. International benefits align with local standards.
• Time Off to Recharge: Paid time off so you can truly unplug. U.S.: 15 PTO days (increasing to 20 after 2 years) 8 paid holidays. International policies vary by country.
• Financial Peace of Mind: Company-paid life short-term and long-term disability insurance where available.
• Performance-Driven Culture: Join a fast-moving ambitious and collaborative team that wins together.
• Referral Rewards: Earn bonuses for bringing top talent to the team.
• Planning for the Future: Long-term financial planning support. U.S.: 401(k) plan. International: region-specific savings programs where applicable.
• Top-Tier Tech: Choose a Mac or PC plus monitor keyboard and mouse to hit the ground running.

CharterUP is an Equal Opportunity Employer. We are committed to creating an inclusive accessible and respectful workplace. We consider all qualified applicants without regard to race color religion sex sexual orientation gender identity or expression age national origin ancestry disability medical condition marital status veteran status or any other protected characteristic in accordance with applicable federal state and local laws in the United States and Canada. If you require accommodation during the recruitment process please let us know. CharterUP is committed to providing reasonable accommodations during the hiring process. If you need assistance or an accommodation please contact your recruiter.

Hiring Locations: CharterUP U.S.-based candidates and employees must reside in one of the following states: Arizona Colorado Florida Georgia Hawaii Mississippi Missouri North Carolina New Hampshire Nevada New York Oklahoma South Dakota Tennessee Texas Utah Washington and Wyoming.

We hire in the U.S. and Canada and are actively expanding our global footprint.