PDC Customer Account Representative (Onsite)

Date Posted:

Country:

United States of America

Location:

US-MI-NORTON SHORES-Stariha Dr STARIHA

Position Role Type:

Onsite

U.S. Citizen U.S. Person or Immigration Status Requirements:

This job requires a U.S. Person. A U.S. Person is a lawful permanent resident as defined in 8 U.S.C. 1101(a)(20) or who is a protected individual as defined by 8 U.S.C. 1324b(a)(3). U.S. citizens U.S. nationals U.S. permanent residents or individuals granted refugee or asylee status in the U.S. are considered U.S. persons. For a complete definition of U.S. Person go here. Clearance Type: None/Not Required

Security Clearance Status:

Not Required

At RTX the worlds largest aerospace and defense company 185000 great minds are united by purpose and inspired to make a difference solving the worlds most complex problems. With our three market leading businesses world-class operations and investments in research and development we offer capabilities and opportunity no one else can. Together we push the boundaries of known science and find new ways to connect and protect our world.

Pratt & Whitney is a world leader in the design manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.

What You Will Do:

We have an exciting opportunity for you to join our Pratt & Whitney Component Solutions team (Muskegon MI.) as a Customer Account Representative. In this role you will be the main point of contact for our customers and be a resource for them to solve a variety of challenges that may arise. The person in this role should be highly attentive to detail and a self-starter. You will be customer focused and solution oriented while maintaining high levels of professionalism to meet the needs of our customers.

Key Responsibilities:

• Serves as key Customer-facing liaison responsible for regular internal and external communication building strong Customer relationships and managing Customer mood making escalations infrequent and improving overall health of assigned Customer accounts for New Spares and Repairs

• Provides oversight guidance and mentoring of the Frontline Customer Support Representative (CSR) teams for New Spares and Repairs to build community and to improve throughput productivity and overall Customer Experience

• Acts as Customers first escalation point to resolve problems internal and external when issues are not able to be resolved in a timely manner by the Frontline CSR teams for New Spares and Repairs

• Resolves shortage issues by making sure to explore all options and ensuring Voice of the Customer is at the forefront of all conversations and decisions

• Managing assigned Customer external reports and work proactively with assigned Frontline CSRs to resolve blocking issues in a timely manner

• Achieves mastery of assigned Customers requirements and flows down information including but not limited to key contractual information and discount structure

• Develops and communicates accurate sales forecasts to Management and the Material Management teams

• Establishes achieves and validates KPIs with internal and external assigned Customers

• Makes process improvements to enhance the overall Customer Experience

• Actively grows knowledge of parts engine models aircraft and fleets

• Travels as required (10%)

What You Will Learn:

• PWC Programs structure as well as the interworkings of how intercompany involvement assists the program.

• PWCSs involvement in successful aftermarket support ensuring on time delivery and service level performance indicators are achieved.

• How to develop strategic sales plans to position product offerings to maximize inventory turns and revenue.

Qualifications You Must Have:

• An Advanced Degree with a minimum of 3 years of experience in business-to-business sales customer service customer account management or related aviation industry experience OR a Bachelors degree with a minimum of 5 years of prior relevant experience

Qualifications We Prefer:

• Previous experience in a customer facing role in aviation or a manufacturing environment dealing with a high volume of customers

• Experience building customer relationships and cultivating sales

• Strong business acumen

• Strong interpersonal skills and ability to communicate across multiple levels of the organization

• A working knowledge of SAP

• Process improvement: Demonstrated experience improving processes for greater efficiency and organizational effectiveness.

Please ensure the role type defined below is appropriate for your needs before applying to this role. This position is classified as:

• Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees as they are essential to the development of our products.

Learn More & Apply Now!

As part of our commitment to maintaining a secure hiring process candidates may be asked to attendselect steps of the interview process in-person at one of our office locations regardless of whether the role is designated as on-site hybrid or remote.

The salary range for this role is 86800 USD - 165200 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer including but not limited to the role function and associated responsibilities a candidates work experience location education/training and key skills.

Hired applicants may be eligible for benefits including but not limited to medical dental vision life insurance short-term disability long-term disability 401(k) match flexible spending accounts flexible work schedules employee assistance program Employee Scholar Program parental leave paid time off and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including but not limited to individual performance business unit performance and/or the companys performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability or veteran status or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans Readjustment Assistance Act.

Privacy Policy and Terms:

Click on this link to read the Policy and Terms