PC Support Specialist II

TITLE: PC SupportSpecialist

SALARY&FLSA: $26.89-$40.34per hour; FLSA non-exempt

The$26.89hourlystarting pay is structured to be competitiveand may extend up tothe$33.63midpoint of the annual range reflecting our commitment to offering competitive compensation to qualified candidates.

OPENINGDATE: 7/10/2026

CLOSINGDATE: 7/24/2026 (This role may close earlier or be extended based on the number of qualified applications received.)

JOBTYPE: Regular Full-time

UNION: Non-Represented

OPENINGS: 1

LOCATION: Onsite only

DEPARTMENT: Information Technology

HOW DOYOUZOO

More than1.3 million peoplevisit Woodland Park Zoo each year. We connect people with wildlife and remind them ofwhatsat stake in our changing job is to motivate people totake actionand provide them with the tools needed to join us in saving endangered for the zoo means upholding our mission To save wildlife and inspire everyone to make conservation a priority in their today and show us howyouzoo.


WHO YOU ARE

As our newPC SupportSpecialist IIwe know you will be successful in this role because you are:

• A Pro at Getting the Root of a Problem:Speaking with co-workers from all departments to helprecognize research isolate and resolveproblems is something that excites yourtwoor more years of experience you areconfident in your ability to answer questions evaluate needs and canprioritizerequests made over the phone email and in-personregardinguser experience problems.
• Enjoy Tracking Success:Preparing records of daily datacommunication transactions problems and remedial actions taken or installation activities is a task you are ready to own.
• Happy to Share YourExpertise:You enjoy working with others and sharing your ready toshareyour knowledge with others throughutilizing Help Desk software to respond to request tickets. You can confidently set up equipment for employee use performing or ensuring proper installation of cables operating systems orappropriate software.You are excited to share your knowledge with the zoo and visit teams around our 92-acre facility to provide onsite support.
• AProblem Solver:Using your IT savvy you can answer Help/Service Desk user inquiriesregardingcomputer software hardware and AV operations to resolve problems. Youcanassistothers by troubleshooting installing and performing minor repairs to hardware software AV or other peripheral equipment following design or installation specifications.

YOURPRIMARYRESPONSIBILITIES

• Answer Help/Service Desk user inquiriesregardingcomputer software hardware and AV operations to resolve problems
• Troubleshoot install and perform minor repairs to hardware software AV or other peripheral equipment following design or installation specifications.
• Maintain records of daily data communication transactions problems and remedial actions taken or installation activities.
• Utilize the Help Desk software to respond to request tickets assign tasks and to escalate to other team members.
• Set up equipment for employee use performing or ensuring proper installation of cables operating systems orappropriate software.
• Maintain IT inventory for all hardware and software deployments
• Read technical manuals confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technicalassistanceand support.
• Perform other duties as assigned.

PREFERRED QUALIFICATIONS

• Ability to speak a language inaddition to English.
• A valid Washington State drivers license.
• Ability to pass Electric Cart Certification Test.

QUALIFICATIONS

• High school diploma and training in vocational school related on-the-job experience or an associates degree in related field. Minimum of two(2)years experiencein the operation design and setup of basic computer hardware and software.
• Strong interpersonal communication skillsarerequired including via email phone and other collaboration tools.
• Organizational skills andstrongattention to detail.
• Experience with Microsoft Windows Android iOS platforms as well as Microsoft Office 365 applications.
• Strong time management skills.
• Ability to troubleshoot investigate issues anddeterminenextsteps.
• Ability to work evening and weekend hours without direct supervision.
• Commitment to the mission of the zoo and the institutions Core Values.
• Ability to read analyze and interpret general business periodicals professional journals technical procedures or governmental regulations.
• Ability towritereports businesscorrespondenceand procedure manuals.
• Ability to effectively present information and respond to questions.
• Ability to calculate figures and amounts such as discounts interest commissions proportions percentages area circumference and volume.
• Ability to apply concepts of basic algebra and geometry.
• Ability to define problems collect dataestablishfacts and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Selected candidates must be inWashington State to perform this role.
• Applicants must be at least 18 years old.

BENEFITS

The Woodland Park Zoo offers a comprehensive benefits packageforfulltimestaffincluding:

• Medical dental and vision HMO and PPO plans for you and eligible dependents
• 11 paid holidays and4personal holidaysâ
• Accrue 12 vacation days and another12 daysof sick your firstyear
• Flexible Spending Account (FSA)â
• Employee Assistance Program (EAP)â
• Tuition reimbursementâ
• Free zoo membership that includes zoo admission and discounts after90 daysâ
• 4 complimentary tickets per year plus other discounts andperksââ
• Free staff parkingâ
• 403(b) Retirement Planâ

PHYSICAL DEMANDS

• This position mayberequiredto lift and/or move up to 50 pounds.
• This position may berequiredto move about the92 acrefacility to provide onsite support for various Zoo teams.
• Reasonableaccommodationsmay be made to perform essential functions.

SELECTION PROCESS

Application:Please include aresumeand cover letterwith your applicationthrough ourZoo Careers siteatâ Please be sure to list or upload copies of all relevant training and certifications on your review existing application pools to fill this position or use this pool to fill future vacancies.â

Thisopportunityis open to all candidates that meet the Park Zoovalues diverse perspectives and life experiences. Applicants will be considered regardless of race color creed national origin ancestry sex marital status disability religious or political affiliation age sexual orientation or gender zooencourages people of all backgrounds to apply including people of color immigrants refugees women2SLGBTQ people with disabilities veterans and those with diverse life Park Zoo is committed to providing access and reasonable accommodationinallits services. If you need accommodation in the application or interview process please contact our recruiting team at.

Screening:We will review applications and select some candidates for candidates will be invited forvirtual or in-person interviews.

Offer:Job offers are contingent on the verification of credentials and other information required by the employment process including the completion of a background check.

Required Experience:

IC