PBX Supervisor

Now Hiring: PBX Supervisor Lead the Voice of Our Resort!

Are you a hospitality leader who thrives on delivering exceptional guest service Do you enjoy coaching teams solving problems and creating memorable guest experiences If so wed love to meet you!

Were currently seeking a PBX Supervisor to lead our resorts Communications this role youll oversee the daily operations of the PBX department coach and develop associates and ensure every guest interaction is handled with professionalism efficiency and genuine hospitality. Youll play a vital role in supporting the Front Office while collaborating with departments across the resort to provide seamless service from the first call to check-out.

Pay rate: $20/hr

Location: 2975 Arabian Nights Blvd Kissimmee FL 34747

What Youll Do:

• Lead and supervise the daily operations of the PBX/Communications Department

• Coach train and mentor PBX Associates to deliver exceptional guest service

• Monitor call quality productivity and response times to ensure service standards are met

• Serve as the first point of contact for guest concerns and assist with service recovery

• Coordinate communication between guests and resort departments to ensure timely request fulfillment

• Track guest satisfaction metrics and identify opportunities to improve the guest experience

• Promote resort amenities activities transportation services and local attractions

• Support the Front Office team with daily operations and guest communications

• Maintain accurate guest information using property management systems

• Ensure company policies procedures and quality standards are consistently followed

• Foster a positive collaborative and service-focused team environment

What Were Looking For:

• High School Diploma or GED required

• 3 years of hospitality experience with supervisory or leadership responsibilities

• Resort hotel vacation ownership (timeshare) or guest services experience strongly preferred

• Previous PBX Front Desk Call Center or Guest Services experience preferred

• Strong leadership coaching and team development skills

• Excellent communication problem-solving and conflict resolution abilities

• Passion for delivering exceptional guest service and creating memorable experiences

• Flexible to work varying shifts including evenings weekends and holidays

Why Join Us

• Lead an important department that serves as the communication hub of the resort

• Make a direct impact on the guest experience through outstanding service and leadership

• Work alongside a collaborative and supportive resort operations team

• Grow your hospitality leadership career with opportunities for advancement

• Join a company committed to service excellence and professional development

Ready to lead a team that keeps our guests connected and cared for every step of their stay

Apply today and become the voice behind an exceptional resort experience!

Required Experience:

Manager