PBM Product & Platform Engineering Director

Job Description

PBM Product & Platform Engineering Director will lead a Software Engineering team that delivers innovative healthcare technology solutions to our patients members and customers as we build and scale the New PBM Platform. Reporting to the VP Technology Delivery for the New PBM Platform the Director is accountable for implementation and operational execution across assigned core services runtime data services shared components product capabilities and ensures engineering delivery aligns with New PBM Platform standards and enterprise requirements.

This leader will build and direct teams of engineers and technical professionals partner with Product Management Platform Product and Operations Architecture to clarify requirements and sequencing and work closely with Delivery Build Quality DevSecOps Data Security and Infrastructure teams. The role owns delivery outcomes engineering quality technical health operational readiness and talent development for the assigned domain.

Core Responsibilities Include

Engineering Strategy & Execution

• Translate the New PBM Platform roadmap architecture and product priorities into executable engineering plans for the assigned domain.

• Lead design development integration release and production-readiness activities with clear commitments and measurable outcomes.

• Ensure solutions meet functional performance scalability reliability recovery security privacy and compliance expectations.

• Prove that delivered capability holds at production volumes covering load soak throughput latency and recovery and produce the supporting evidence before capability is accepted.

• Drive disciplined engineering practices design reviews code quality documentation and technical decision-making.

• Balance near-term delivery with long-term sustainability reuse maintainability and reduction of technical debt.

Product & Platform Partnership

• Partner with Product Management and Product Architecture to own the engineering half of the specification confirming requirements are clear complete testable and buildable before work enters a sprint.

• Partner with Platform Architecture and shared engineering teams to apply common patterns standards and reusable services.

• Coordinate dependencies across product domains platform teams enterprise integrations and the teams integrating modernizing and re-implementing the existing PBM systems.

• Contribute engineering insight to roadmap decisions sequencing capacity planning and investment tradeoffs.

• Ensure assigned capabilities can operate at required enterprise scale without unnecessary client-specific rebuilding.

Engineering Performance & Operations

• Establish metrics for delivery predictability throughput quality reliability technical health and operational performance.

• Partner with Build Quality and Test Architecture leaders to meet the program quality bar and produce required readiness evidence.

• Ensure observability support models runbooks incident response resilience and recovery capabilities are built into delivered solutions.

• Lead resolution of critical technical issues production risks and cross-team engineering barriers.

• Manage the engineering resources that carry production support for delivered capability including sustaining and on-call coverage defect and incident workload and the balance between support demand and new delivery commitments.

• Drive continuous improvement in automation developer productivity release practices and operational excellence.

People & Organization Leadership

• Build lead and develop a high-performing organization of engineers and technical professionals.

• Establish clear roles accountability objectives feedback and development plans across the team.

• Recruit and retain talent with the technical depth and learning agility required to scale the New PBM Platform.

• Create an inclusive collaborative and outcomes-focused engineering culture.

• Manage employees contractors vendor resources capacity and budget within the assigned function.

Critical Leadership Competencies

• Drives Vision and Purpose: Connects the roles work to the broader PBM transformation objectives and communicates a clear path forward.

• Delivers Results: Creates accountability removes barriers and drives measurable outcomes under demanding timelines.

• Manages Complexity: Synthesizes complex and sometimes conflicting information to establish practical solutions.

• Decision Quality: Makes sound timely decisions using technical delivery risk and business considerations.

• Collaborates: Builds effective partnerships across engineering architecture product delivery and business teams.

• Communicates Effectively: Provides clear concise and audience-appropriate communications recommendations and escalations.

• Manages Ambiguity: Establishes direction and momentum where requirements solutions or precedents are still emerging.

• Instills Trust: Builds credibility through transparency expertise follow-through and sound judgment.

• Builds Effective Teams: Develops a strong engineering identity and brings diverse capabilities together around common outcomes.

• Directs Work: Provides clear direction priorities standards and accountability while removing barriers to execution.

Critical Technology Competencies

• Deep practical experience designing building and supporting enterprise software platforms and product capabilities.

• Strong knowledge of cloud-native engineering APIs distributed systems event-driven architecture data services and scalable application design.

• Experience with modern programming languages software-development frameworks CI/CD infrastructure automation observability and secure engineering practices.

• Demonstrated ability to manage non-functional requirements including performance reliability resilience recovery security and maintainability.

• Experience applying Agile and product-oriented delivery practices in a complex enterprise environment.

• Ability to evaluate emerging technologies and engineering approaches based on business value technical fit risk and operational sustainability.

• Working knowledge of AI-assisted engineering tooling and agentic development patterns and the engineering practices needed to keep generated output reviewable testable and maintainable.

Qualifications

• Bachelors degree in computer science engineering information technology or equivalent related experience required; advanced degree preferred.

• 12 years of progressive software engineering or technology experience including significant people-management experience.

• Demonstrated experience leading enterprise-scale application platform or product engineering teams.

• Proven record of delivering complex technology capabilities from strategy and design through production operations.

• Experience delivering within an AI-assisted software development lifecycle (AI-SDLC) including AI-assisted requirements design code and test generation and code review along with the quality security and traceability controls required around them in a regulated environment.

• Demonstrated judgment about where AI meaningfully accelerates engineering work and where it does not evidenced by measurable gains in throughput or quality rather than tool adoption alone.

• Experience managing employees contractors vendors budgets capacity and delivery commitments.

• Strong technical judgment problem-solving stakeholder-management and executive-communication skills.

• Experience in healthcare pharmacy benefit management regulated technology or high-volume transaction-processing environments preferred.

If you will be working at home occasionally or permanently the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position we anticipate offering an annual salary of 170500 - 284100 USD / yearly depending on relevant factors including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus and long term incentive plan.

At The Cigna Group youll enjoy a comprehensive range of benefits with a focus on supporting your whole health. Starting on day one of your employment youll be offered several health-related benefits including medical vision dental and well-being and behavioral health programs. We also offer 401(k) company paid life insurance tuition reimbursement a minimum of 18 days of paid time off per year paid holidays and leaves of absence. For more details on our employee benefits programs click here.

About The Cigna Group

Doing something meaningful starts with a simple decision a commitment to changing lives. At The Cigna Group were dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services we are committed to enhancing the lives of our clients customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race color age disability sex childbirth (including pregnancy) or related medical conditions including but not limited to lactation sexual orientation gender identity or expression veteran or military status religion national origin ancestry marital or familial status genetic information status with regard to public assistance citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process please email for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama Alaska Arizona Arkansas Delaware Florida Georgia Hawaii Idaho Iowa Kansas Maryland Massachusetts Michigan Nebraska Ohio Pennsylvania Texas Utah Vermont and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.