Payments Operations Analyst

Join the Sony Engagement Platform Services (SEPS) Team where innovation meets collaboration in the dynamic world of digital engagement. At SEPS we are building the next-generation platform that powers how fans connect with the contentand the creatorsthey love. Our mission is to unlock meaningful data-driven engagement across Sonys entertainment ecosystem from games and anime to music film and live experiencesempowering both internal teams and external partners to build at scale. Our mission is to create a world-class engagement platform that not only enhances existing revenue streams but also drives new opportunities through a robust ecosystem of partners and creators. By decoupling application development from platform services we empower our teams to deliver exceptional solutions with agility and efficiency. If you are passionate about shaping the future of digital engagement and want to be part of a vibrant community that values creativity and collaboration we invite you to explore the exciting opportunities within our team. Together we will shape the future of fan experiences and define the foundation for whats possible in the realm of engagement. To learn more visit: SUMMARY

We are seeking a Payments Operations Analyst to support the Sony Engagement Platform helping Sony operating companies consume Sony Enteractive Entertainments payment orchestration capabilities and related commerce services globally. This rolesits at the intersection of platform operations andOpCoactivation focusingon payment performance monitoring operational reporting onboarding readiness issue coordination testingsupportand process documentation.

The successful candidate will work closely with Sony Interactive Entertainment Global Payments Sony Engagement Platform product engineering riskfraudand regional business teams to help ensure payment services are operationally reliablemeasurableand scalable. This role requires strong attention to detail analytical curiosity sound operationaljudgementand the ability to turn payment data and operational feedback into clear actions.

Overall we are looking for an individual who is passionate about our brand and what they do has a high sense of integrity and excels in building strong relationships by deeply caring about others including our customers.

JOB RESPONSIBILITIES

• Monitor payment performance transaction trends and operational indicators for Sonyoperatingcompanies producing operational reporting and issue tracking that helpsidentifyanomalies processing issues customerfrictionand optimisation opportunities.

• Prepare regular and ad hoc reporting covering payment performance onboarding status operational risks openissuesand follow-up actions.

• Partner with Sony Interactive Entertainment Global PaymentsandSony Engagement Platform stakeholders to interpret payment data and translate findings into practical recommendations.

• Support onboarding and readiness activities including Payment Service Provider (PSP)setup configuration testingcoordinationandotheroperationaltasks.

• Maintain operational trackers action logs and supporting materials for payment success plans servicereviewsand stakeholder discussions.

• Coordinate payment-related issue triage across Sony operating companiesPSPsand internal Sony teams ensuring actions owners and status updates are clearly captured.

• Support UAT production testing and post-launch checks for new payment methods payment providers platformenhancementsand operational changes.

• Document repeatable processes configuration requirements escalationpathsand operational playbooks for Sony Engagement Platform payment services.

• Assistwith payment fee settlement reconciliationperformanceand process analysis toidentifyopportunities to reduce friction improve reliability or support cost optimisation.

• Collaborate with risk fraud datascienceand platform teams where payment operationsintersectswith decisioning refundschargebacksor payment feedback-loop data.

• Represent operational insights from Sony operating companies in internal planning discussions helping teams understand recurring issues reporting needs and process gaps.

• Occasional domestic or international travel may berequiredfor team collaboration onboarding or partner meetings.

• Flexibility to accommodate meetings with global colleagues and partners across time zones is expected.

• Honesty trustworthiness and ethical conduct are material requirements for the responsibilities outlined above