PAV Outreach Specialist

DUTIES AND RESPONSIBILITIES (Work assignments may vary depending on the departments needs and will be communicated to the applicant or incumbent by leadership):

• Identify and interview participants assessing their needs during street-level/shelter outreach and creating an avenue for program intake.
• Assist in coordinating scheduled intake appointments for Resource Specialists with the Program Assistant or other team members.
• Cover walk-in hours in the absence of the Program Assistant and when back up help is needed.
• Network with community members and the VA to ensure the program is marketed communitywide.
• Work with VA staff to inform them of program changes and encourage referrals.
• Provide information and referrals and schedule appropriate follow-up assistance with outreach participants as appropriate.
• Work with other Primavera staff and community organization partners in planning and advocating for participant needs.
• Serve as backup for apartment habitability inspections as requested.
• Develop and maintain an outreach schedule in coordination with other agencies and VA personnel.
• Maintain an ongoing outreach log submitting it to the Co-Director on a weekly basis.
• Adhere to the policies and procedures for the SSVF Program staying informed of updates as released by SSVF.
• Establish and maintain confidential assessment files and ensure accuracy of data according to Primavera and SSVF requirements.
• Assist Resource Specialists to successfully fulfill grant and program requirements ensuring that PAV meets the goal of number of Veterans households served per year.
• Attend outreach events as they are identified.
• Coordinate facilitate and/or attend meetings relevant to SSVF and the PAV team as assigned by the Co-Director.
• Report any emergency situations and needs immediately to leadership.
• Attend meetings with collaborating agencies as scheduled.
• Attend agency meetings as required such as All Staff meetings.
• Perform other related duties as requested/assigned by leadership.
• Demonstrate adherence to Primaveras guiding principles of integrity respect accountability compassion and leadership.

KNOWLEDGE SKILLS AND ABILITIES

• Extensive knowledge of services for homeless individuals and families specifically veterans and families with veterans.
• Familiarity with the Tucson community including mainstream social services employment and housing options.
• Altruistic drive to help others succeed balanced with focused drive for achievement of goals.
• Ability to work effectively compassionately collaboratively and efficiently with program participants the public staff and volunteers.
• Ability to communicate proficiently and accurately verbally and in writing.
• Strong presentation skills and comfort presenting information to groups in person.
• Ability to perform successfully with minimal supervision.
• Excellent organizational and time management skills.

MINIMUM QUALIFICATIONS

• Bachelors degree in social service or related field.
• Minimum of one year of case management or street outreach experience working with homeless or low-income families. (NOTE: A blend of relevant experience and education may be considered in lieu of degree.)
• Demonstrated proficiency with basic computer systems and software including Microsoft Office products including Outlook Word and Excel and web-based data systems.
• Demonstrated a history of excellence in verbal written group presentation and time management skills.
• First Aid/CPR certification or ability to obtain.
• Level 1 fingerprint clearance card or ability to obtain
• Successfully complete the background check process.
• Must have reliable transportation with current registration a valid drivers license a clean driving record current registration and proof of insurance coverage in order to do street outreach attend off-site meetings and travel between locations.

PREFERRED QUALIFICATIONS

• Military veterans; released under conditions other than dishonorable.
• Bilingual (English/Spanish)
• Three years of professional experience working for a non-profit organization or a program serving Veterans.

PHYSICAL ENVIRONMENT/CONDITIONS

• Ability to stand walk and work outside in streets washes and desert homeless camps (in the desert climate) for up to four hours per shift
• Ability to work in an office environment seated and/or standing with moderate office noise
• Ability to stand stoop bend and lift up to 25 pounds
• Visual acuity to discern data and information and hand dexterity to accurately enter information into computer systems.