Patron Service Coordinator

Position Overview

The Nicholson Library at Anderson University is seeking a dedicated Patron Service Coordinator to lead our front-line hospitality and access services. This professional staff position plays a vital role in creating a welcoming library environment by supervising and mentoring student employees managing circulation operations coordinating resource sharing and maintaining specialized services like large-format printing.

• Student Leadership & Mentorship: Recruit hire train coach and supervise a team of student workers fostering a service-oriented environment. (30%)
• Circulation & Access Services: Plan organize and oversee library circulation course reserves stacks maintenance and general patron support services. (15%)
• Resource Sharing: Manage and execute day-to-day operations for Interlibrary Loan (ILL) and consortial resource-sharing initiatives. (10%)
• Specialized Print Services: Maintain large-format printing equipment handle print jobs and ensure adequate supplies are stocked. (10%)
• Outreach & Engagement: Lead student-facing outreach efforts including curating featured collections designing thematic book displays and supporting library events and promotions. (10%)
• Financial & Administrative Support: Assist with billing for lost or damaged library materials and process departmental charge-backs for print services. (5%)
• Data & Assessment: Compile analyze and report operational statistics and access data to support departmental strategic goals. (5%)
• Consortial Collaboration: Participate in Private Academic Library Network of Indiana (PALNI) initiatives related to access services and broader library goals. (10%)
• Other Duties as Assigned: Collaborate with library staff on general projects organizational improvements and campus promotions. (5%)

Qualifications

• Required: Bachelors degree.
• Preferred: Undergraduate degree in the Humanities Education Business Theology Computer Science or a related field.

• Required:

• Experience working in a professional or office setting.
• Demonstrated leadership or employee supervision experience.

• Preferred:

• 12 years of experience in a library customer service or staff management role.
• Working knowledge of Web Programming Languages including HTML CSS and Javascript
• Experience with Interlibrary Loan fulfillment electronic resource management or public services.

In alignment with the universitys heritage and mission the successful candidate will possess a mature Christian faith.

Anderson University is on amission to educate students for lives of faith and service offering more than60 undergraduate majors30 three-year degrees20 NCAA Division III intercollegiate sports alongsideadultandgraduate programs. The private liberal arts institution is fullyaccredited and recognized among top colleges for itsbusinesscomputer sciencecybersecuritydanceengineeringnursing andteachereducation programs. Anderson University was established in 1917 in Anderson Indiana by theChurch of God.