Patient Support Specialist

Schedule: MondayFriday 8:00 AM5:00 PM PST
Location: Onsite Van Nuys CA
(Work location subject to change based on business needs)

$500 Sign-On Bonus $500 After 6 months

At LUX Infusion were reimagining infusion care as something more human more supportive and more connected. Continuity of care matters and the work that happens between prescriptions and refills plays a critical role in helping patients stay confident informed and on therapy.

Were looking for a Patient Support Specialist who wants their work to mean something someone who brings care accountability and purpose to patient outreach refill coordination and pharmacy support.

The Patient Support Specialist helps ensure patients receiving specialty or infusion therapies experience smooth uninterrupted care. By coordinating refills documentation and authorizations this role supports patients while enabling pharmacists and clinicians to focus on safe effective treatment delivery.

In this role youll contribute to work that:

• Helps patients feel supported and prepared throughout ongoing therapy
• Strengthens communication between patients providers and pharmacy teams
• Supports compliance with pharmacy payer and regulatory requirements
• Advances a patientfirst clinicianled care model focused on outcomes

Every refill coordinated and every question answered helps maintain trust and continuity.

In this role you will:

• Support ongoing patient care by coordinating prescription refill outreach and followup
• Gather required documentation from patients and provider offices to support therapy continuation
• Submit insurance reauthorizations and prior authorizations as needed
• Communicate professionally with patients and providers while complying with all state pharmacy regulations and HIPAA requirements
• Ensure clinical compliance by asking required screening questions and escalating concerns appropriately to a pharmacist
• Serve as a point of contact for provider offices and help maintain strong referral relationships
• Collaborate with pharmacy operations teams to support daily workflow needs
• Assist with processing escripts faxes refills labels and delivery coordination as permitted under pharmacist supervision
• Maintain accurate patient insurance and referral documentation in designated systems
• Identify opportunities to improve patient support processes while maintaining high standards of accuracy and service

You may be a great fit if you bring:

• A strong customerservice mindset grounded in empathy and professionalism
• Clear calm communication with patients caregivers and healthcare partners
• Comfort working in structured regulated healthcare environments
• Strong organization skills and attention to detail
• A proactive teamoriented approach to patient support

Required Qualifications

• High school diploma or GED
• Current Pharmacy Technician registration and/or certification in good standing (or commitment to obtain required registration within 60 days as permitted by state law)
• Experience providing customer service to internal and external customers
• Experience with data entry technology navigation and basic medical terminology
• Basic proficiency in Microsoft Office and related systems

Preferred Qualifications

• Pharmacy Technician certification (if not required by state Board of Pharmacy)
• One (1) or more years of experience in specialty pharmacy
• Experience communicating with healthcare practices inpatient or outpatient facilities skilled nursing or home care settings

You dont need to check every box we care just as much about how you support patients as your experience.

At LUX Infusion we believe care deserves more light more warmth more clarity and more connection.

Here youll find:

• Purposedriven work with meaningful patient impact
• A patientfirst clinicianled culture
• Supportive pharmacy and operations teams
• Clear expectations and collaborative workflows
• Opportunities to grow within specialty and infusion pharmacy services

Come help support patients through every refill and every step of care and see whats possible when care comes first.

Pay Range/Rate

$25 - $27 USD

The physical demands described here represent those required for an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these you require a reasonable accommodation during the application or interview process please contact the LUX Infusion Talent Team at or 954.385.7322 x 1425.

While performing the duties of this position the employee may occasionally be required to stand walk or sit; use hands to finger handle or feel objects tools or controls; reach with hands and arms; climb stairs; balance; stoop kneel crouch or crawl; and talk or hear. The employee may also be required to occasionally lift and/or move up to 25 vision abilities required by this role include close vision distance vision color vision peripheral vision depth perception and the ability to adjust focus.

Employees are expected to:

• Participate annually in required legal and ethical compliance training
• Consistently act in compliance with LUX Infusions legal ethical and compliance policies
• Adhere to all standards and procedures outlined in the LUX Infusion Compliance Manual
• Refrain from any behavior that could be considered unethical or unlawful

All LUX Infusion team members are expected to support the organizations mission vision and values by demonstrating integrity dedication compassion and enthusiasm. This includes placing patients first working collaboratively with a stackedhands mindset and maintaining a consistent focus on quality accountability and continuous improvement.

The statements above are intended to describe the general nature and level of work performed by individuals in this role. They are not intended to be an exhaustive list of all responsibilities duties or skills required.

This role operates in a fastpaced environment and requires the ability to prioritize competing demands manage multiple tasks effectively and seek guidance when appropriate.

Employees in this position may be required to assist directly - or coordinate appropriate assistance - to ensure access to LUX Infusions services for individuals with disabilities including patients visitors employees or others.

LUX Infusion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability protected veteran status or any other characteristic protected by law.