Patient Solution Specialist

UCFS strives to use person-centered care to improve the health and well-being of everyone in our community. Share in our vision of being Eastern CTs best choice for patient-centered healthcare!

We are currently seeking a Patient Solution Specialist to provide courteous and professional customer service to all callers clients patients and visitors. This role handles incoming calls conducts initial client intakes and provides essential information about UCFS Healthcare services. The right candidate will utilize personal experience and training to assist individuals and families in accessing engaging and utilizing community resources including health and wellness services. Overall the Patient Solution Specialist will directly contribute to improved health outcomes and reduced health disparities by increasing access to care.

UCFS Hours of Operation: Open 8:00am - 7:00pm; Hours Vary By Day & Location

(We are also open on the 2nd and 4th Saturday of each month)

Expected Schedule: Full-Time 40 hours/week

Outline of Duties and Responsibilities:

• Operates a multi-line telephone system answering and transferring calls and taking messages promptly and courteously.
• Provides courteous and professional customer service to all callers addressing inquiries and offering helpful information regarding UCFS Health Center services providers medical records scheduling insurance copays sliding fees billing and related matters.
• Follows proper call handling procedures and protocols to ensure effective and efficient call resolution.
• Conducts initial client intakes by accurately entering new or existing demographic and insurance information into the Electronic Health Record.
• Performs insurance verifications to ensure clients receive relevant information about their insurance benefits for their initial intake appointment for medical dental and behavioral health services.
• Provides initial and ongoing telephonic and in-person support to clients/patients seeking assessment for social determinants of health (SDOH) such as basic needs; legal medical housing transportation insurance by offering and completing a comprehensive needs assessment.
• Establishes and facilitates a client/patient communication plan timeline and follow-up to ensure ongoing support.

Why UCFS

Our team is passionate about the services we provide and is committed to making a difference for our clients and community. At UCFS a Federally Qualified Health Center we specialize in integrated care which means having access to essential services to meet the complex needs of those we serve. We work collaboratively across programs at our agency to remove barriers and streamline access to services including behavioral health services primary care dental case management and more. If you are committed to improving the health and well-being of our community we encourage you to apply for this exciting opportunity.

Minimum Education and Experience

• High School Diploma (or equivalent)
• 2 years of experience working in a call center OR healthcare environment

Minimum Certificates Licenses Registration

• N/A

Minimum Skills and Abilities

• Experience with EHR systems - EPIC preferred
• Familiarity with software programs such as Microsoft Office Suite especially in Outlook Teams and Excel
• Excellent communication and interpersonal skills.
• Ability to work effectively in a team-oriented environment or individually as needed
• Strong organizational and time management skills.

UCFS Healthcare Offers a Competitive Benefits & Perks Package to Our Hardworking Team Which Can Include:

• Financial - Yearly Performance Merit Increases; Gain Share Program; Local & Online Discounts
• Income Security - 401(k) Plan 6% Employer Contributions; Employer Paid Life & Disability Insurance
• Health & Wellness - Medical/Dental/Vision Insurance; Employee Assistance Program; Wellness Programs; Decompression Spaces
• Time Off - Generous Paid Time Off Starting at 3 Weeks Vacation 4 Floating Holidays 10 Sick Days 8 Federal Holidays
• Growth - Employee-Led Committees; NHSC Loan Repayment Opportunities; PSLF Eligibility; Career Path Ladders; Employer Paid Learning & Development Programs
• Fun - Appreciation Education and Team-Building Events

Automated Employment Decision Technology (AEDT) Notice (CT CART Act):

To assist our recruiting team this application process may use the algorithmic features of LinkedIn (Candidate Fit / Top Match) and Handshake (Talent List Sorting) as well as on other platforms we may use. We use these automated technologies specifically to prioritize incoming applications sort applicant lists and match candidate profiles based on how closely provided skills job history experience abilities align with our job criteria.

While a human recruiter reviews candidates and makes all final hiring and interview decisions these automated platform tools serve as a material factor in our initial screening pipeline. These systems process data from your submitted resume application and public platform profiles. For inquiries or questions regarding the use of this technology please contact us at

EEO Policy:

UCFSis strongly committed to a workplace environment that respects appreciates and values employee differences and similarities. By providing and supporting an enriching work culture UCFS will continue to better serve our communities and provide quality patient client and resident care and an employment at-will organization and an equal opportunity employer committed to maintaining a work and learning environment free from discrimination on the basis of sex race color religion national origin pregnancy gender identity sexual orientation marital/civil union status ancestry place of birth age citizenship status veteran status political affiliation and genetic information or disability as defined and required by applicable state and federal laws. Additionally UCFS prohibits retaliation against an applicant or employee because they have engaged in protected activity under the statutes prohibiting discrimination in the workplace.